1 Caritas of Austin Job
Caritas of Austin is Hiring a Customer Service Specialist – Part Time Overnight Shift- 12AM – 7:30AM Near Austin, TX
Department: Client Services
Reports To: Customer Service Coordinator
FLSA Status: Non-Exempt -Full Time
- Required: Part Time - Flexible Schedule
- Provides resource and referral information to clients, callers and in-person visitors, as needed.
- Arrive promptly at scheduled work times and maintain consistent attendance throughout the workday.
- Always receives incoming calls in a courteous and professional manner in accordance with policy. Provides accurate and satisfactory answers to callers.
- Records daily metrics on number of calls, types of calls, number of visitors, and reasons for visits.
- Collaborates with the manager to improve customer services.
- Maintains professional boundaries with Espero residents and program colleagues in keeping with Caritas policies and procedures.
- Greets all visitors/clients in a courteous and professional manner. Refers visitors/clients to appropriate staff member or provides information as needed.
- Keeps the reception area neat and orderly.
- Ensure that all people entering the building are properly signed in.
- Assists in maintaining and updating client/visitor resource materials.
- Complies with Caritas client services policies and procedures.
- Assists in compiling statistics for program reports.
- Screening and Assessment for Caritas clients as assigned.
- Create spreadsheets & enter data into agency board reports.
- Maintains confidentiality regarding all client/visitor information.
- Participates in staff meetings and/or training.
- Assists Manager in contacting vendors and escorting them to the appropriate area of the building.
- Assists in managing phone lists and mailboxes.
- Handles other duties as assigned.
- Develops and improves plans for professional development.
- Treats staff, clients, volunteers, and the general public with courtesy and respect.
- Provide back-up support to other programs in the department.
- Prepare documentation such as incident reports and shift reports daily
- Preferred: Bilingual English/Spanish
- Strong interpersonal and communication skills, with the ability to interact effectively with individuals from diverse backgrounds. Must have reliable transportation
- Proficient in computer skills, including Microsoft Office applications
- Base Salary Range: $17.13 - $21.74 an hour
- The salary offered will follow Caritas of Austin salary guideline based on candidate’s education and experience
- 10 days of accrued PTO days per year
- Retirement plan with employer match
- Discounted Rates on Gold’s Gym and Legal Shield memberships
- Mileage Reimbursement
- Monthly Phone Stipend
- Monthly Paid Parking for employees who office from Downtown Location
Job Summary
Part Time
Social & Legal Services
$39k-50k (estimate)
05/11/2024
07/09/2024
caritasofaustin.org
AUSTIN, TX
50 - 100
1964
BETH ATHERTON
$10M - $50M
Social & Legal Services
Related Companies
About Caritas of Austin
Caritas of Austin believes that when every person has a stable place to call home, they can realize their full potential and contribute to our community. We build wellbeing by making sure that people have a safe home, access to healthy groceries, jobs that provide a reliable living wage, and educational opportunities to learn life skills. All of us need a sturdy foundation and layers of support in our lives to thrive; thats what creates a strong community. Our innovative, personalized and proven approach to building wellbeing and ending homelessness creates a more vibrant Austin for everyone. ...
OUR MISSION We prevent and end homelessness for people in Greater Austin. GET INVOLVED Volunteers are helping create a more vibrant Austin for all as they partner with staff members and clients to build wellbeing. Whether its serving a nutritious lunch, working with clients directly to achieve their life goals, or supporting staff members to make our programs even stronger, you are helping end homelessness together. Become a volunteer - work directly with clients, serve lunch in our Community Kitchen, or provide staff with administrative support: http://www.caritasofaustin.org/get-involved/volunteer Join our Community Advisory Board - we are always looking for diverse community professionals and leaders to promote awareness in the community, provide advisory support, and ensure long-term sustainability through resource development. Contact Amy Jackson, ajackson@caritasofaustin.org for more information. Join the Caritas team - View current job openings: https://www.caritasofaustin.org/who-we-are/careers/
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