ESSENTIAL FUNCTIONS:

1. Performs the service of exchanging chips and cash for customers.
2. Pay out all bonus pay-outs and tournament prizes.
3. Provide the set-ups for tournaments.
4. Balance poker room chip bank and cash drawer.
5. Document and record all dealer tips and tip sheets and send to accounting.
6. Pay out tips to dealers and exchange chips for cash.
7. Open and close Poker room chip bank per shift.
8. Provide superior guest service to guests.
9. Maintain security of casino assets at all time, including cards, chips, etc.
10. Follow all company policies, procedures and Tribal Internal Control Standards as related to the Poker Room at all times.
11. Ability to learn all games offered in the Table games and Poker room area and deals the games accordingly to the standards of the applicable laws, statutes and casino policies and procedures.
12. Other duties may be assigned as necessary.

JOB PREREQUISITES:

• Good customer service
• Above average oral communication skills
• Problem solving capability
• Dependable
• Punctual
• Flexible hours

This job description in no way states or implies that these are the only duties to be performed by this employee. He or she will be required to follow any other instructions and to perform any other duties requested by his or her supervisor.

EDUCATION: High School Diploma or GED preferred.

EXPERIENCE: Cashiering experience and customer service.

LICENSES OR CERTIFICATIONS: Obtain/maintain Eastern Shawnee Tribe of Oklahoma gaming license.

PHYSICAL REQUIREMENTS: Ability to maneuver in the casino, visual acuity to observe and react to handle customer questions and complaints.Standing, sitting, walking, moving/lifting up to 25-lbs; twisting, climbing, stooping, twisting, bending, crawling, kneeling, etc. Full range of physical mobility and manual dexterity required.

WORK ENVIRONMENT: We maintain an alcohol/drug-free workplace. Work in casino operations containing second hand smoke, high noise level and bright lights. Must be able and willing to work nights, weekends and holidays as needed.

SPECIAL WORKING CONDITIONS: Above average oral communication skills and exceptional customer service skills. Recognition of internal and external cheating techniques used on table games. Interpersonal Skills, Teamwork, Initiative and Integrity.