Perched on its own 15-acre peninsula, Loews Coronado Bay Resort is a private oasis of tranquility near San Diego. This Coronado hotel offers views of the shimmering bay waters and the San Diego skyline. Welcome to Coronado's Secluded Water Escape. Job Specific Oversees all aspects of assigned banquet function activities, ensuring that all areas are properly set up and ready at the appointed time Schedules staff according to established guidelines and forecasted needs Obtains/reviews Banquet Event Orders, coordinates activities as needed to ensure timely performance of all contracted setup, food preparation and service activities Assigns service stations, pre and post function duties Supervises completion of all function set up/preparation activities Inspects, accepts/rejects banquet food for quality, appearance & presentation prior to service Works closely with Banquet Chef to ensure that all banquet food preparation and presentation meets or exceeds guest expectations and hotel standards and that food is ready at appointed time Monitors all banquet personnel in the performance of their duties Observes/assists Banquet Service personnel to ensure that all food service activities follow Star Service Standards Inspects all banquet service equipment prior to, during and at the end of each function, to ensure that all equipment is in proper working order Inventories materials and supplies at the beginning of shift, obtains sufficient materials and supplies necessary to support forecasted level of business Coordinates preparation of coffee, iced/hot tea as required Verifies banquet cover count, prepares and presents banquet check for guest payment/signature, forwards signed check, all associated documentation and payment (if received) to appropriate accounting representative Responds to guests complaints/comments in a positive, professional manner, follows Star Service "Own & Resolve Guest Issues" standard Completes Banquet Captains Report to document all function specific activities and make suggestive critique Coordinates all break down activities designed to leave function rooms clean, orderly and ready for the next function Oversees security and maintenance of all banquet equipment and supplies Attends appropriate meetings to communicate and acquire information pertaining to scheduled event Conducts meetings with department personnel as needed to keep them informed of upcoming events and activities Follows New Hire Training and ongoing Star Service Competency program in accordance with hotel policy Trains, appraises, coaches, counsels and disciplines departmental employees according to Loews Hotels standards Evaluates individual employee performance, determines areas in need of improvement or requirements for advancement, establishes goals, objectives and training needs required to achieve same Coaches, counsels, retrains personnel as needed in order to ensure superior levels of performance Other duties as assigned General Promotes and applies teamwork skills at all times Notifies appropriate individual promptly and fully of problems and/or unusual matters of significance Is polite, friendly, and helpful to guests, management and fellow employees Executes emergency procedures in accordance with hotel standards Complies with required safety regulations and procedures Attends appropriate hotel meetings and training sessions Maintains cleanliness and excellent condition of equipment and work area Complies with hotel standards, policies and rules Recycles whenever possible Remains current with hotel information and changes Complies with hotel uniform and grooming standards Qualifications High School Diploma or equivalent Three years experience as a Banquet Captain in a high volume, upscale hotel or free standing restaurant/banquet operation Exceptional knowledge and understanding of various banquet and food service techniques and standards Effective leadership, management, organizational and communication skills Exceptional guest service skills Certifications; "Certified Food Manager", "TIPS" or equivalent responsible vendor Ability to lift and carry food service trays weighting 35 pounds Ability to speak, read and write the English language Ability to stand, stoop, bend repetitively during entire shift Ability to work flexible schedule to include weekends and holidays The wage for this position is $17.60. Headquartered in New York City, Loews Hotels & Co is rooted in deep heritage in the hotel industry and excellence in service. As one of the only independently owned family hotel companies, we know that hospitality comes from the heart. Loews Hotels & Co owns and operates hotels and resorts across the U.S. and Canada. Located in major city centers and resort destinations, including multiple hotels in partnership with Universal Orlando Resort, Loews Hotels & Co features properties grounded in family heritage and dedicated to delivering unscripted guest moments, all with a locally handcrafted approach. We pride ourselves on the individuality and uniqueness of our offering. Joining Loews Hotels & Co means not just gaining a job, it means becoming a part of a family. A family where Team Member growth and empowerment are part of our DNA and have been for decades. We offer progressive benefits including paid parental leave, 401K matching and travel benefits, and opportunities for ongoing learning and development. But beyond that, as a member of the Loews Hotels family, you are part of a culture of diversity and inclusion, one that works hard to protect our environment with eco-friendly and sustainability programs, and one that is always a good neighbor to their communities, supporting them in ways large and small. We welcome you to join us. Loews Hotels & Co is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances.