We are seeking an organized Studio Coordinator to join our studio team. As the first point of contact for our clients, you will play a vital role in delivering exceptional client service and ensuring a positive experience. Your professional demeanor, excellent communication skills, and ability to multitask will contribute to the overall success.

· Responsible for creating an unrivaled customer experience for all clients.

· Welcome and greet clients in a warm and friendly manner, ensuring a positive and professional first impression.

· Provide outstanding customer service by addressing client inquiries, scheduling appointments, and addressing any concerns or issues promptly and efficiently.

· Manage and coordinate the appointment booking system, ensuring accurate
scheduling and optimizing the use of Studio resources.

· Collect client information, update medical history forms, and ensure accuracy and confidentiality of client records.

· Assist clients with completing necessary forms and consent documents, explaining the purpose and ensuring their understanding.

· Answer phone calls, respond to emails, and handle general inquiries regarding services, pricing, and operational policies.

· Maintain a clean and organized front desk area, including the reception area, waiting room, and product display areas.

· Process client payments, verify insurance information if applicable, and provide receipts or invoices as required.

· Coordinate with the clinical and administrative staff to ensure smooth workflow and efficient client care.

· Collaborate with the management team to implement and maintain office policies and procedures for efficient front desk operations.

· Manage inventory of office and administrative supplies, placing orders as needed to ensure adequate stock levels.

· Stay knowledgeable about services, treatments, and promotions to provide accurate and up-to-date information to clients.

· Handle confidential and sensitive client information with discretion and maintain strict adherence to privacy regulations.

· Assist with marketing efforts, such as distributing promotional materials and gathering client testimonials.

· Perform additional administrative tasks as assigned by the management team.

Education / Experience Requirements Benefits

• Employee Assistance Program (EAP) Resources
• Overalls LifeConcierge™
• Employee Service Allowance
• 50% Employee Retail Discount
• Friends and Family Discount
• Team Member Referral Bonus