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Reservation Specialist

Alliance Ground International

Richmond, VA | Part Time

$46k-59k (estimate)

2 Months Ago

Reservation Specialist

$46k-59k (estimate)

Part Time | Transportation 2 Months Ago

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Alliance Ground International is Hiring a Reservation Specialist Near Richmond, VA

Job Description:

Airport Butler provides a personalized and an unsurpassed concierge service to travelers in approximately 25 airports in the United States and Canada. The service is independent from airlines and customized for any who wants to experience a personalized service and extra care when arriving, departing, or connecting through an airport. Our clients are primarily made up of executives, inexperienced travelers, families, senior citizens, celebrities, and small group travel.

The Reservation Specialist/GEC team communicates with our clients, 3rd party bookers, and concierge agents via phone, email, and text message to book and coordinate meet and greet service requests at airports across the United States and Canada. They also act as an internal support team for our concierge team members.

This is a part-time role, with the potential to move into a full-time role as business demand grows. Current hours of operation for GEC are Monday – Friday 7:00am – 7:00pm CST, and Saturday and Sunday 9:00am – 5:00pm CST. This position will fill approximately 25-30 hours weekly with schedule flexing to accommodate hours as needed, particularly on the weekends. part-time role, with the potential to move into a full-time role as business demand grows. Current hours of operation for GEC are Monday – Friday 7:00am – 7:00pm CST, and Saturday and Sunday 9:00am – 5:00pm CST. This position will fill approximately 25-30 hours weekly with schedule flexing to accommodate hours as needed, particularly on the weekends.

Responsibilities:

Answer busy incoming phone calls, emails, and text messages, professionally and timely.
Coordinate details of new and existing service reservations
Be the expert on Airport Butler products, services, and pricing.
Accurately book reservations and ensure all service details are collected.
Update reservations with changes and additions as needed.
Assess what service details are missing and reach out to clients to collect as needed.
Assign services to concierge and ensure all details are organized and sent prior to service.
Send daily reminders of upcoming services via email and text to clients and concierge.
Accurately track payroll hours of concierge agents across multiple airports in U.S.
Regularly collaborate with Airport Butler leadership
Create and interpret in-depth pass down notes from shift to shift.
Track service assignments and cancellations on shared documents, notify agents accordingly.
Act as the main contact for concierge agents and clients – answer questions and/or concerns
Exhibit upmost confidentiality with clients and client’s information.
Accept and accurately process credit card payments and invoices for services rendered.
Provide excellent customer service to clients and concierge agents.
Must have a flexible schedule including nights, weekends and holidays.
Reports and works closely with the Director of Airport Butler.

Required Qualifications:

Must be at least 21 years of age and possess a High School Diploma/GED equivalent.
Minimum of 2 years’ experience in customer service or call center environment, required.
Exceptional organizational skills with ability to multi-task
Must be able to work in a fast pace environment
Professional verbal, and written communication skills using appropriate grammar, terminology, tone, cadence, and pronunciation.
Exceptional listening skills with ability to quickly identify issues and proactively solve problems.
Proficient with Microsoft SharePoint, Excel, Outlook, and Word
Tech-savvy and comfortable with navigating web-based reservation programs, helpdesk software, internet searches, airline websites/apps, SMS messaging, and smartphone apps
Dependable and flexible with work schedule
Proven ability to work independently with minimal supervision in a fast-paced environment.
Passionate approach to customer service, positive attitude, and strong work ethic
Must be able to work various shifts including irregular shifts, holidays, and weekends.
Must own smartphone with a mobile operating system of (Android) 5 or (Apple) 11 and be willing to download apps required by ATS/Airport Butler– a partial reimbursement of service plan will be paid monthly.
Be able to pass a drug screen and criminal and employment background check.
Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.

Preferred Qualifications:

Multi-lingual
High level of cultural awareness
Knowledge of or experience in airport/airline industry
Experience working in a remote environment.
Knowledge of Freshdesk Help Desk, or similar customer helpdesk support software.

Alliance Ground International is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Job Summary

JOB TYPE

Part Time

INDUSTRY

Transportation

SALARY

$46k-59k (estimate)

POST DATE

03/25/2024

EXPIRATION DATE

07/19/2024

WEBSITE

allianceground.com

HEADQUARTERS

RICHMOND HEIGHTS, FL

SIZE

1,000 - 3,000

FOUNDED

1987

CEO

ANTHONY C ROMEO

REVENUE

$200M - $500M

INDUSTRY

Transportation

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