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Buffalo Run Casino & Resort
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Guest Service Representative (PT)
$24k-31k (estimate)
Part Time 6 Days Ago
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Buffalo Run Casino & Resort is Hiring a Guest Service Representative (PT) Near Miami, OK

Position Purpose:To provide accurate, efficient, and courteous cashier services to guests. 
Knowledge, Skills, and Abilities:
  • Courteously and accurately redeem winning tickets for guests upon request and complete all paperwork associated with each transaction. 
  • Make changes for guests and exchange casino tokens, or redeem coupons as needed.
  • Maintain a zero-balance cash drawer at the end of each shift. 
  • Prepare and forward all paperwork to accounting in a timely manner.
  • Learn the duties and responsibilities of the vault clerk in order to perform vault services for guests and employees. 
  • Become knowledgeable of and perform all duties in compliance with Title 31 regulations and departmental procedures. 
  • Report all variances to the shift supervisor. 
  • Promptly and tactfully respond to guest requests and complaints, communicate all guest complaints and suggestions to the Lead Guest Services Representative. 
  • Responsible for securing and maintaining monies and other items of cash value. 
  • Be familiar with casino events and promotions in order to accurately inform guests.
  • Comply with tip reporting procedures. 
  • Obtain and maintain a gaming license. 
  • Perform other duties as assigned.
Education/Qualifications:
  • Must be at least 18 years old. 
  • High school diploma or equivalent required. 
  • Computer skills required. 
  • Previous cash handling and customer service experience preferred. 
Licensing:
  •  Must be able to obtain and maintain the required Gaming License
Work Requirements:
Requires problem solving skills, and the ability to communicate effectively. Position involves prolonged walking, stooping, or bending, lifting, or carrying up to 50 pounds daily. Work is performed in a casino environment with varying levels of lighting, air quality, noise, and / or temperature. 

Job Summary

JOB TYPE

Part Time

SALARY

$24k-31k (estimate)

POST DATE

05/10/2024

EXPIRATION DATE

07/09/2024

WEBSITE

buffalorun.com

HEADQUARTERS

MIAMI, OK

SIZE

50 - 100

FOUNDED

2004

CEO

STEPHEN BASHORE

REVENUE

$10M - $50M

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About Buffalo Run Casino & Resort

Buffalo Run Casino & Resort is a hospitality company based out of 1366 N HWY 69A, Miami, Oklahoma, United States.

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The job skills required for Guest Service Representative (PT) include Customer Service, Guest Service, Cash Handling, Problem Solving, Accounting, Promotion, etc. Having related job skills and expertise will give you an advantage when applying to be a Guest Service Representative (PT). That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Guest Service Representative (PT). Select any job title you are interested in and start to search job requirements.

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The following is the career advancement route for Guest Service Representative (PT) positions, which can be used as a reference in future career path planning. As a Guest Service Representative (PT), it can be promoted into senior positions as a Front Desk Clerk, Sr. that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Guest Service Representative (PT). You can explore the career advancement for a Guest Service Representative (PT) below and select your interested title to get hiring information.

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If you are interested in becoming a Guest Service Representative, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Guest Service Representative for your reference.

Step 1: Understand the job description and responsibilities of an Accountant.

Quotes from people on Guest Service Representative job description and responsibilities

They organize and maintain the cleanliness of the front desk area at all times and lead guests to the appropriate department.

01/14/2022: Daytona Beach, FL

A guest service representative generally needs to have excellent communication skills.

01/24/2022: Newark, NJ

They work towards guests’ satisfaction by fulfilling their needs during their trip.

02/19/2022: Springfield, OH

Operates telephone switchboard professionally and efficiently, receives and transfers calls, takes guest messages thoroughly and accurately, and notifies guests of messages.

12/09/2021: Long Beach, CA

Guest Service Representatives are required to perform all the hospitality services to ensure good customer satisfaction.

02/22/2022: Lawrence, MA

Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Career tips from people on Guest Service Representative jobs

Celebrate Success and Learn to Deal With Failures.

02/09/2022: Orlando, FL

Learn the basics, then move on to bigger things.

12/21/2021: Sioux City, IA

Developed excellent customer service and sales experience; developed extensive knowledge of database entry; developed professional communication skills.

03/03/2022: New Suffolk, NY

For the job role of a Guest Service Representative, have to be good at organizational skills to provide good customer service to the guests.

02/22/2022: Florence, AL

Guest Service Representatives have to be good at organizing things and maintaining other duties around the premises.

02/09/2022: Manchester, NH

Step 3: View the best colleges and universities for Guest Service Representative.

Calvin University
Colby-Sawyer College
Augustana University
University of South Carolina--Upstate
New York University
CUNY--Queens College