Job Title: Patient Access Technician

Department: Patient Access

Site: Brooks Memorial Hospital

Status: Full & Part Time

Shift: Primary Hours 3pm -11:00pm/7am-3pm; 3pm-8pm; 10am-6pm; 12pm-8pm; 11p-7a; 11a-7p. Every other weekend and holiday rotation

Hours per week: Various

Job Summary:

The Patient Access Technician provides the necessary level of service to improve revenue cycle where it starts in order to achieve increased revenue and enhance customer satisfaction. Responsibilities for providing exemplary customer service around the Hospital’s ICARE values encompass ER/Admissions/Switchboard Patient Registration including, but not limited to; greeting patients/customers, collecting personal, medical and financial data from the patient or family, reviewing scripts for completion and following up with physician’s offices to obtain valid script, starting the record that will accompany the patient through the medical system, directing patients to waiting areas or destination and calculating daily manual census. The Patient Access Technician actively participates in exemplary customer service and accepts responsibility in maintaining relationships that are equally respectful to all. The Patient Access Technician handles walk in lab specimens following established protocol as necessary.

Cross Training to all areas in registration and flexible work schedule is required.

Technical/Behavioral
Competencies:
Service excellence; Collection of co-pays; data entry/computer entries; safety/environment of care (paging of codes and alarms); patient access quality improvement; service excellence; pre OP screening; compliance/regulatory; proficiency in calculating a daily manual census

Education /Licensure/Certification
Requirements:

Required: High School graduate or equivalent.

Preferred: Associates Degree in a health care related field.

Experience:
Required: Customer Service Skill Typing and data entry.

Preferred: 2-5 years of experience in Patient Financial services , and/or 1-2 years in a Medical office setting, Bilingual experience, Experience in collections, Experience in Computer applications: Meditech, PICIS

Brooks Memorial Hospital is a 65 bed, not-for-profit community hospital located on the shore of Lake Erie in Dunkirk, New York. Originally founded in 1898, Brooks has provided quality health care to the residents of Northern Chautauqua County for over 100 years. Our health care team ensures that the residents of Northern Chautauqua County receive the best primary acute care available.

EOE m/f/d/v

Job Type: Part-time

Pay: $16.59 - $19.97 per hour

Benefits:

• Health insurance
• Paid time off
• Tuition reimbursement

Schedule:

• Day shift
• Holidays
• Night shift
• Weekends as needed

Work Location: In person