Barista - Springfield / Limestone

At Richwood Bank, our purpose is to inspire, protect, and celebrate anything that makes communities thrive. 

Have you ever wanted to work for a company that exceptionally lives its values? One hundred and fifty years ago, we began as a small community bank. Today, we are still a community bank - as well as a payroll processing team, a marketing agency, a coffee shop, and more. We have flipped the switch on traditional banking. Yet, we have always aimed to provide the very best customer experience, contribute to the greater good of our local communities, and make every effort to be the best employer in the area with a company culture that works hard to develop, recognize, and award its team members. 

Richwood Bank has a comprehensive benefits package for full-time employees including, but not limited to, medical and wellness program, dental, vision, employee assistance plan, life insurance and supplemental short-term disability. Full time and part time employees have access to a 401(k) plan, an enhanced Wellness program, tuition reimbursement, and tons of professional development opportunities!

The Barista position is housed within a Richwood branch coffee shop and is responsible for serving all products with friendly, individualized attention. They are responsible for educating customers about the premium coffees and teas served at Richwood Coffee and identifying opportunities to upgrade customer plans for coffee. Additionally, they communicate when supplies or branded materials need stocked or ordered.

Richwood Bank prides itself on its unique company culture and all team members should be active and engaged participants.

Essential Functions

• Smiles and greets all customers upon entering the branch.
• Develops a rapport with customers by learning their names, favorite drinks, etc.
• Verbally receives and creates customer orders in a friendly, efficient, and personalized manner
• Responds proactively to prevent customer service situations
• Accurately scans orders into the Point-of-Sale system (POS) and reports balances to customers
• Answers customer questions regarding coffee blends, preparation, and product freshness
• Ensures that customers are educated on our Coffee Shop history, program, products, services, and Beneficiaries
• Maintains the highest quality and product standards
• Follows all Crimson Cup drink recipes and procedures
• Educate themselves on the diverse types of coffee, tea products, blends, and roasts
• Restocks supplies when necessary and informs Barista Lead when additional supplies or branded materials are needed
• Routinely cleans the bar area, floor, windows, and grinders, and takes out trash, etc.
• Reports potential safety hazards to the branch manager
• Informs the Branch Manager on duty of any operational inconsistencies and strengths noted with processes
• Willing and able to work a Monday through Saturday
• To be classified as a full-time employee, Baristas must work at least forty (40) hours per week. Part-time employees are required to work at least twenty (20) hours per week, to maintain their part-time status. Baristas working less than twenty (20) hours per week will be classified as seasonal employees.

Skills and Abilities

• Excellent customer service skills
• Work well under pressure and in a fast-paced environment
• Strong communication skills
• High degree of accuracy
• Detailed and organized
• Maintain a positive morale and professional attitude towards your team and customers
• Punctual
• Excellent verbal and written skills.
• Maintains positive morale and professional attitude.
• Excellent verbal and written skills.
• Well-organized and detail oriented.

Equal Opportunity Employer/Disability/Veterans. Richwood Bank is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.