General Position Summary:

Registers patients for procedures within the hospital and other Summit Healthcare facilities; attains demographic and insurance/benefit information; and provides financial services for all patients.

Essential Functions / Major Responsibilities:

• Responsible for gathering patient data (demographics)

• Copy ID and Insurance card

• Referral to vendor for private pay patients.

• Register/pre-registers patients

• Verifies insurance via verification tool.

• Obtain benefits

• Refers accounts to financial counselor.

• Collects patient portions of fees.

• Admits and discharge patients.

• Contacts Insurance Companies for Inpatient Benefit & Notification.

• Coordinates services with other departments

• Obtain necessary signatures

• Assist with chart audits for accuracy

• Assist with updating and correcting errors in Paragon

• Assist with training new employees.

• Displays proper etiquette and mannerisms that reflect the SHINE Behavior Standards.

• Promotes the Patient Safety Standards as a core value of the organization.

Secondary Functions:

• Cross - trains with all Patient Registration areas: Outpatient, ER, and Surgery.

• Understand and work Reports

• Participates in departmental and hospitalwide informational meetings and inservices, including staff meetings, hospitalwide forums, and seminars.

• Reviews department and hospitalwide policies and procedures annually.

• All other duties as assigned.

Additional / Seasonal Responsibilities:

• None.

Job Scope:

This job involves:

• Routine work situations.

• A mid-level of complexity.

• Typical operation from specific and definite directions and instructions.

• Performance under supervision.

Supervisory Responsibility:

• None.

Interpersonal Contacts:

Contacts:

• Are normally made with others both inside and outside the hospital.

• Are made with own department as well as other departments or locations.

• Frequently contain confidential/sensitive information necessitating discretion at all times.

• Are made via telephone, e-mail, and face-to-face interaction.

• Are usually with patients and staff with some physician contact.

Specific Job Skills & Mental Activities:

This position requires operational knowledge of all equipment in the Admitting areas, including: fax, printer, copy machine, phone systems, scanners, and all computer programs required to retrieve and input information. This employee must be service oriented and have excellent customer service skills, computer skills, organizational skills, multitasking skills, professional interpersonal skills, time management skills, the ability to prioritize work, and telephone etiquette. This employee must be familiar with and abide by all HIPAA rules and regulations. This employee must be able to function in a high stress area with multiple priorities and multiple sources of request, with a fast pace in decision making. This employee must also maintain a professional demeanor in traumatic situations. Must be able to read, write, speak, and understand English.

Education and/or Experience:

• High school diploma or equivalent (required).

• Basic computer skills (required).

• One year related experience (preferred).

• Medical terminology (preferred).

• For positions in the laboratory and other clinical areas (CPR required within 60 days of hire and must be maintained throughout employment)

Physical Demands & Job Conditions:

Sedentary

Exerts up to 10 lbs. of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull, or otherwise move objects, including the human body. Involves sitting most of the time, but may involve walking or standing for brief periods of time. Worker is exposed to extensive computer work.

Physical motions include finger dexterity, standing, walking, talking, reaching, feeling, sitting, bending, grasping, listening/hearing, handling, lifting up to five pounds, and repetitive motions of the hands, wrists, and feet.

OSHA Exposure Category:

OSHA Exposure Category 3

Involves no regular exposure to blood, body fluids, or tissues, and tasks that involve exposure to blood, body fluids, or tissues and are not a condition of employment.

For positions in the Lab ONLY:

Patient Registrar positions in Clinical Areas (lab, diagnostic imaging, ER, and other clinical areas)

OSHA Exposure Category 1

Involves exposure to blood, body fluids, or tissues.

Education

• High School or better

Licenses & Certifications

• BLS CPR AED Required