At Redwood Credit Union we are on a journey to reimagine the way we do business, and we can't do it without you - our next great hire!
Since 1950, Redwood Credit Union has been helping people reach their financial goals and dreams with a focus on helping others. As a not-for-profit financial institution, our passion is for helping our Members meet their financial needs, whether it's through better rates, low or no fees, or expanded services.
That people-first approach holds true for our employees, too. Our work environment is built on service and trust. It's all possible with a leadership team committed to hiring talented people and helping them develop their careers.
We are looking for a part time Member Service Associate (up to 25 hours per week). Being a Member Service Associate starts by building relationships that are founded on people, cooperation, service and trust - and it is fundamental in how we distinguish ourselves in the financial services industry. As the face of the organization, you serve a critical role by providing exceptional service to all credit union and community members, volunteers, employees, and service providers.
As a Member Service Associate, at the San Rafael Branch, you will be responsible for a variety of tasks:

• Provide exceptional member service to all Members, volunteers, internal employees, and service providers.
• Explain products and services to Members to meet their needs. Cross-sells RCU, RCU Investment Services, RCU Insurance Services and RCU Auto Services products and services.
• Establish basic products and services for Members.
• Provide information to Members' questions or directs them to the appropriate person or department for assistance.
• Safeguard Member information and ensure confidentiality by following established policy and procedures.
• Complete Members' transactions accurately and efficiently using established policies and procedures.
• Balance cash, checks, and maintain proper documentation.

The ideal candidate:
Has a combination of education and experience equivalent to a high school diploma.
6 months experience in a retail sales / cash handling environment.
Strong multitasker and collaborator who prefers to work in a team environment.
An unparalleled drive to do the right thing and provide great service!
Compensation: base starting range $22.00 to $27.00 per hour commensurate with experience. (This position is also eligible for a 15% Geographic Differential)
Our base salary starting range is based on scope and responsibilities of the position, candidate's work experience, education/training, key skills, and internal peer equity. We offer a competitive total rewards package including a wide range of medical, dental, vision, financial, and other benefits.
We want to hear from you and how you would make a great addition to our superb San Rafael Team!
Redwood Credit Union offers a robust benefits package to our eligible employees including:
•Competitive medical, dental, and vision insurance, mental health offerings
•Employee performance incentive plan
•Salary Advancement- Merit increase based on performance
•401(k) program with employer match
•Time Off- Competitive PTO accrual plus 11 paid company holidays and your birthday off!
RCU Discounts and Perks-
- RCU employees are eligible for a .75% discount off RCU standard collateral auto loans
- RCU employees are eligible for a 1% discount on all recreational or boat loan products
- 2% discount off Visas and LOC Loans through RCU
- 0% interest on garment, fitness, or home office equipment loan of up to $500
- 100% financing for employee purchased homes!
Why work for Redwood Credit Union?
•Local financial institution, providing unparalleled service since 1950
•Top 5 Healthiest Credit Union in the USA, rated by Glatt Consulting
•Voted Best Places to Work in the North Bay 18 years in a row
•World-class employee engagement scores
•Rated Superior in Service by more than 90% of Members, surveyed by SF Gate
•Recognized by Forbes as one of "America's Best Small Employers 2023"
Internal Team Members
If you are a current Team Member, please apply through the internal careers page located in RCUNET.
We are an Equal Opportunity Employer