A quick summary about the Part-Time Client Service Fan Experience Representative role:

Assist in providing legendary service to Loyal Blue season ticket holders, while supporting the department’s growth and retention strategy of Orlando Magic fans.

You will work up to 28 hours/week at the Amway Center and are required to work game nights along with a select number of non-Magic game events. 

What the Part-Time Client Service Fan Experience Representative will be responsible for:

• Account Management & Retention

  • Provide outbound call campaign support to the Client Services department.
  • Effectively manage the Client Services email inbox and telephone hotline.
  • Assist with first year season ticket holder on-boarding and welcome gift distribution.
  • Serve as a point of contact for Orlando Magic Fast Break Pass holders.
  • Provide in-game support and create legendary moments for Loyal Blue members.
  • Assist in managing all elements of the automatic renewal process for season ticket holder accounts annually.
  • Effectively capture data to collectively achieve account touchpoint goals, including but not limited to the creation of account lists, ad-hoc account analyses, and strategic management of client base, cases/opportunities, and legendary moments associated to accounts.
  • Assist Client Services team by creating pre-game/pre-event live ticket and attendance reports.
  • Assist with the execution of season ticket holder events.

  General

  • Conduct outbound calls for the Client Services Department to delinquent accounts in order to secure valid payments.
  • Process incoming single game purchases.
  • Deliver service that exceeds expectations.
  • Contribute to the common goals of the Client Services department and Fan Experience team, while demonstrating a willingness to learn new skills.
  • Maintain a pleasant, friendly and customer focused attitude.
  • All other duties as assigned.

What the Part-Time Client Service Fan Experience Representative needs to have:

• Bachelor’s degree preferred or equivalent work experience required.
• Minimum of 1-2 years of customer service related work experience required.
• Sales experience strongly preferred.
• Proficient in all Microsoft Office products and other related computer skills required.
• Ability to meet tight deadlines and work well under pressure.
• Strong organizational skills, time management skills and attention to detail required.
• Strong verbal and written communication skills with an emphasis on business writing skills.
• Ability to prioritize and manage multiple tasks/projects.
• Ability to work independently without supervision, be self-directed and demonstrate initiative.
• Excellent ability to establish rapport with others and ability to build strong interpersonal relationships.
• Exhibit good judgment and decision-making skills.
• Willingness to work a flexible schedule including nights and weekends and be on-call as necessary based on the changing priorities of the department. A flexible schedule based on the changing priorities of the department.

All offers of employment are contingent on successful completion of our pre-employment screenings, that will include a background check.

Please note that this is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned.

The Orlando Magic are not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at the Orlando Magic via-email, the internet or in any form and/or method without a valid written Statement of Work in place for this position from Orlando Magic HR/Recruitment will be deemed the sole property of the Orlando Magic. No fee will be paid in the event the candidate is hired by the Orlando Magic as a result of the referral or through other means.

The Orlando Magic is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, religion, color, sex (including pregnancy and gender identity), sexual orientation, parental status, national origin, age, disability, family medical history or genetic information, political affiliation, military service, any other non-merit based factor or any other characteristic protected by applicable federal, state or local laws. Our leadership team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment. If you’d like more information about your EEO rights as an applicant under the law, please visit http://www1.eeoc.gov/employers/poster.cfm