Job Description:

Located throughout the United States and Canada, DecisionOne serves leading companies and government agencies with tailored information technology support services that maximize the return on IT investments, minimize capital infrastructure costs and optimize operational effectiveness.

With more than 1,500 technology professionals and an extensive, geographically distributed network of service locations, DecisionOne’s technology and business solutions combine complementary foundation services improving coverage, availability and response to satisfy the technology needs of our customers.

• Providing Remote Technical Support for end users.
• Assist customers via phone by troubleshooting, diagnosing and repairing of hardware and software.
• Position will also use remote software for problem resolution.
• Provide technical assistance to customers on a variety of products as required for problem determination and resolution.
• Diagnose system hardware, software, and operator problems and recommends or performs remedial actions to correct problems based on knowledge of system operation.
• Position will process Incidents and Service Requests.
• Verify customer information and log calls with appropriate information into call tracking data base.
• This position is responsible for receiving and responding to customer problems received via ticketing system, phone and email.

This position is Part-Time for Saturday and Sunday only.

COVID-19 Vaccination Notice

• You must be fully vaccinated to be hired for the position.