Job Title: Front Desk Agent
We are seeking a highly motivated and customer-oriented Front Desk Agent to join our team. As a Front Desk Agent, you will be the first point of contact for our guests and will be responsible for providing exceptional customer service.
Responsibilities:
- Greet guests and provide them with a warm welcome
- Check-in and check-out guests efficiently and accurately
- Answer phone calls and respond to emails in a timely manner
- Provide information about hotel amenities, services, and local attractions
- Handle guest complaints and resolve issues in a professional and courteous manner
- Maintain a clean and organized front desk area
- Assist with administrative tasks as needed
Requirements:
- High school diploma or equivalent
- Previous experience in customer service or hospitality preferred
- Excellent communication and interpersonal skills
- Ability to multitask and work in a fast-paced environment
- Strong attention to detail and organizational skills
- Proficient in Microsoft Office and basic computer skills
- Ability to work flexible hours, including weekends and holidays
If you are a friendly and outgoing individual with a passion for providing exceptional customer service, we encourage you to apply for this exciting opportunity as a Front Desk Agent.