Our regional headquarters are located in beautiful Frederick Maryland where the region is currently comprised of 9 retail stores, 2 warehouse locations and has roughly 300 employees. We hope to expand our retail footprint and believe we have capacity for upwards of 15-20 stores within our territory.

This is a unique opportunity to work in a smaller region, but have the support and infrastructure of one of the largest Goodwill's in the network, Goodwill of Central and Northern Arizona (GCNA). After the merger in 2020, Goodwill of Monocacy Valley has been able to grow retail revenue and stabilize operations with the support of GCNA's innovative best practices.

Position Description:
Ensures the security and safety of all supply chain operation locations, Team Members, customers, and company assets, including inventory for Goodwill of Central and Northern Arizona (GCNA) and its affiliated entities. Performs and maintains effective measures to prevent shoplifting and mitigate potential safety risks within your area of responsibility. The role requires attention to detail, strong observation skills, and the ability to handle Asset Protection, Fleet and Safety-related incidents efficiently. The ability to deescalate situations and individuals is an essential part of this role.

Essential Duties and Responsibilities:

• Ensures efficient and effective program adherence related to Asset Protection, Safety, and Fleet systems and operations across multiple locations and facilities.
• Performs all strategies to deter, prevent and resolve shoplifting incidents within the assigned sites.
• Monitors surveillance systems, performs regular audits, and investigates any suspicious activities or behavior.
• Collaborates with site leadership to educate and bring awareness among Team Members about shoplifting risks and prevention techniques.
• Maintains a strong working relationship with local law enforcement agencies to support investigations and apprehensions when necessary.
• Conducts routine inspections of assigned sites to identify potential or active Safety and Asset Protection vulnerabilities and recommends appropriate improvements.
• Documents all incidents, reports, and activities in detail.
• Ensures compliance with relevant laws, regulations, and industry standards pertaining to Asset Protection, Safety, and Fleet.
• Maintains and supports investigation and investigation processes for corporate departments.
• Works shifts that include days, weekends, evenings, and occasional overnights as assigned.
• Conducts Asset Protection operations risk assessments, partners with others as needed to identify potential security/safety issues and performs assigned tasks to impact identified risks.
• Monitors security system alerts and responds to incidents as needed by coordinating with appropriate support and response teams.
• Monitors and analyzes supply chain data, including inventory levels, shipment tracking, theft incidents, and safety, to identify patterns and potential areas of improvement.
• Promotes a culture of safety and compliance by providing training, conducting Safety and Asset Protection assessments, and enforcing Safety and Asset Protection policies and procedures.
• Investigates theft, safety incidents, accidents, and analyzes root causes to recommend corrective actions and prevent future occurrences.
• Maintains accurate records of theft and safety incidents, reports all inspections and risk assessments as required.
• Coordinates with internal and external stakeholders to investigate operational security incidents, identifies root causes, and implements corrective measures to prevent future occurrences.
• Documents and report incidents, including recommending improvements or changes to systems and procedures to leadership.
• Collaborates with other departments to ensure that security and technology measures are integrated into the overall business strategy.
• Prepares and submits reports to management, detailing theft and safety performance, trends, and recommendations for improvement.
• Assists in the development and implementation of emergency response plans and business continuity strategies.
• Must have a valid state-issued driver's license. Ability to safely operate reliable personal vehicles, and Company vehicles, including the process of renting and operating rental vehicles. Travels by vehicle as the driver, to multiple sites, often with little notice, to any locations operated by the Company or vendor. Travels to conferences and training locations are required.
• Reviews communications in a timely manner, checks for issues and addresses them appropriately.
• Develops and maintains relationships with Supply Chain leadership and other departments that allow Asset Protection operations to impact investigations, reducing overall shrink.
• Fosters a culture of Asset Protection and Safety awareness supporting all areas of investigations.
• Maintains investigations skill set for theft and fraud to assist in maximizing technology integration and usage.
• Maintains all related investigations training and certifications for self and team.
• Must complete and maintain all shoplifting written and physical exams and certifications at 100 percent accuracy.
• Conducts Asset Protection training to improve quality and performance.
• Attends all meetings as required to promote and maintain systems and department services.
• Models Goodwill Core Values - Trust, Collaboration, Engagement, Ownership, and Innovation.
• Performs other related duties as assigned.

Minimum Qualifications (Education, Experience, Skills):

• High School Diploma or equivalent required. Associate or Bachelor's Degree in a related field preferred.
• Experience in retail security/loss prevention, including the use of the Wicklander Zulawski (WZ) interview training program, preferred.
• Microsoft Office skills, including Word, Excel, Teams, and Outlook.
• Strong knowledge of technology systems related to Asset Protection, Safety, Fleet, and point of sale.
• Must have good oral and written communication skills with the ability to communicate and understand instructions, both verbal and written, in English.
• Bilingual skills are helpful but not required.
• Ability to prioritize duties daily, manage multiple investigations/audits, and discern the information given for appropriate next steps.
• Ability to make appropriate decisions in stressful situations.
• Ability to use strategic thought processes to minimize exposure to emerging threats and trends.
• Ability to analyze and interpret information to identify exceptions and trends signaling potential loss.
• Ability to analyze information, identify root causes, and develop/implement approved solutions in stressful situations.
• Ability to work independently and collaboratively, and manage multiple projects and priorities.
• Ability to influence activities and results of those who are not direct reports.
• Ability to obtain and maintain appropriate security clearance as the organization requires.
• Ability to speak and read English proficiently.
• Valid driver's license and clean MVR.
• Ability to pass a background check and drug screen, where applicable, for the position.

You will be eligible for a comprehensive Total Rewards package, 1st of the month following 60 days of employment that includes the following:

• 5 Medical Plans
• Employer Funded Health Reimbursement Account (HRA)
• 3 Dental Plans
• Vision Plan
• 401K (Immediate participation upon hire)
• Employer Paid Life Insurance
• Employee Assistance Program (EAP)
• Paid Time Off; Sick and Vacation
• Paid Holidays
• These are just a few highlights of our key benefit offerings!

Goodwill endeavors to make our website accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact HR Services at602-535-4000, option 5, or. We consider applicants for all positions without regard to race, color, religion, sex, sexual orientation, national origin, age, marital or veteran status, the presence of a non-job related medical condition or disability, or any other legally protected status. We will make reasonable accommodation and modification, including adaptive devices, to assist any person with a disability to apply for and, if hired, to perform the duties the position they seek. Assistance could include help in completing on-line application as well as providing alternative communication, e.g., Braille and Large Print.

PHISHING SCAM WARNING: Goodwill of Central and Northern Arizona/Goodwill Industries of Monocacy Valley, Inc. ("GCNA/GIMV") are among several companies recently made aware of a phishing scam involving con artists posing as hiring managers recruiting via email, text and social media. The imposters are creating misleading email accounts, conducting remote "interviews," and making artificial job offers in order to collect personal and financial information from unsuspecting individuals. Please note that GCNA/GIMV only use company email addresses, which contain "@goodwillaz.org" or @gimv.org", to communicate with candidates via email. The company also uses secure tools on our website to receive data from applicants and would never ask them to submit their personal banking information to apply for an open job. If you are contacted by someone about an open job at GCNA/GIMV, please verify the domain of the sender's email address and that they are asking you to apply on this website. If you believe you have been a victim of a phishing scam, please visit the Department of Homeland Security's Cyber Smart website () to learn how to report it.