**Customer Support Clerk - PH Client Service Lab, Part-time, Evenings**

**Location** Palos Heights, Illinois **Business Unit** Palos Hospital **Job REQID** P46371 **Job Function** Customer Service **Shift** Evening Job (2nd) **Description**

The **Customer Support Clerk-PH Client Service Lab** reflects the mission, vision, and values of NM, adheres to the organization's Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines, and all other regulatory and accreditation standards.

The Customer Support Clerk provides various customer service functions that support the patient care units and off-site lab customers. Responsibilities include, but are not limited to courier dispatch, reference lab order entry, results entry, billing applications, referred test services, specimen receipt, specimen quality assurance, specimen processing and distribution, and phone customer service and reception. The Customer Support Clerk is responsible for the full investigation of an issue that a client may bring to their attention. They are responsible for reconciling interface issues between HealthLab and outside reference labs. A large function of their daily duties is the monitoring of any outstanding labs as well as obtaining those results and entering them into the electronic lab system.

**This position is part-time, 48 hours per pay period, evening shift, 3:00 p.m. to 9:30 p.m. with alternating weekends and holidays.**

**Qualifications**

High school graduate. Typing skills of 35 wpm. One year of customer service, laboratory clerical or registration experience in a health care environment. Knowledge of medical terminology required.

**Equal Opportunity**

Northwestern Medicine is an affirmative action/equal opportunity employer and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation or any other protected status.

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