Receptionist /Front Desk Job Details Job Location Lincoln Square - New York, NY Position Type Part Time Education Level High School Diploma/ GED Description **Intro/Program Description:** LSNC is a settlement house (community center) that serves the educational, recreational and cultural needs and aspirations of the Lincoln Square community with a focus on the residents of Amsterdam Houses and the Amsterdam Addition. Programs include: early childhood, after school, teen and young adult programs, parent supports, center and home-based services to older adults and adult education. In addition, we provide space for civic and cultural events and community gatherings. More than 300 active seniors are offered daily nutrition hot lunch as well as a variety of wellness, educational, art programs and social services.

**Purpose of Position:** Representing LSNC mission and core values in an ethical and professional manner, establishing a welcoming atmosphere, providing administrative support across the organization.

**Schedule:** 4 days a week - Monday-Friday, schedule to be discussed - 24 hours per week

**Goddard Riverside and Isaacs Center follow the CDC and NYS recommendations to prevent the spread of COVID-19, and are now requiring all new hires to be fully vaccinated against COVID-19 unless they have a qualified exemption.**

Roles, Responsibilities and Essential Duties

* Greeting and welcoming clients or visitors

* Maintain professional appearance of reception area

* Answer and redirect phone calls/messages to the appropriate departments

* Receive and distribute letters, packages etc.

* Answer or address questions about the programs

* Provide general information about Senior Program services, regulations and daily schedule

* Ensure that unauthorized individuals are not granted access to building

* Immediately report any problems or unusual occurrences to the supervisor

* Performs other duties as assigned

**Qualifications/Educational Requirements**

* Proven experience as front desk representative or relevant position

* Familiarity with office machines (e.g. fax, printer etc.)

* Proficient in English (oral and written)

* Intermediate knowledge of MS Office (especially Excel and Word)

* Strong communication, problem-solving skills and people skills

* High School diploma; additional qualifications will be a plus

**Skills, Knowledge and Abilities**

* Ability to keep confidentiality is MUST

* Customer service orientation and friendly phone manners

* Attention to detail and accuracy, planning and organizing

* Ability to multitask and prioritize

* Professional appearance and attitude

* Effective verbal and written communication skills

* Ability to handle stress and stay calm under pressure

* Flexible regarding work schedules

* Conflict resolution ability to respond appropriately to diverse customers and guests

* Positive, outgoing and passionate team player

* Professional, courteous and respectful attitude in dealing with members, immediate supervisor and other employees

* Fluent in English and Spanish is a plus

**Physical Requirements**

* Moderate computer work

* Occasional lifting of up to 20lb

**Work Environment:**

* Indoor, Senior Center/NORC