**Part-Time Customer Care Associate**

* Plymouth, MN, USA

* Part-time

**Company Description**

**Eurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and our environment safer, healthier and more sustainable. From the food you eat, to the water you drink, to the medicines you rely on, Eurofins works with the biggest companies in the world to ensure the products they supply are safe, their ingredients are authentic and labelling is accurate.**

**Eurofins is the global leader in food, environment, pharmaceutical and cosmetic product testing and in agroscience Contract Research Organization services. Eurofins is one of the market leaders in certain testing and laboratory services for genomics, discovery pharmacology, forensics, advanced material sciences and in the support of clinical studies, as well as having an emerging global presence in Contract Development and Manufacturing Organizations. The Group also has a rapidly developing presence in highly specialized and molecular clinical diagnostic testing and in-vitro diagnostic products.**

The National Food Lab is a fast-growing company with a vision to be the destination for tailored solutions for the food industry beginning to end. Our mission is to provide services that help food, beverage, and supplement companies deliver safe, healthy and successful products. We seek to make a positive impact in the advancement of food safety, quality and nutrition, fulfilling our corporate promise to improve health and improve lives.

The National Food Labs best-in-class consumer and sensory research capabilities are the result of the acquisition and combination of two long-standing and respected organizations, the former Food Perspectives, Inc. (Minneapolis, MN) and National Food Lab (Livermore, CA). Using a variety of quantitative and qualitative consumer and sensory research techniques we help our clients make products consumers love.

**Job Description**

**Provide customer service.**

Create a welcoming and courteous atmosphere for respondents by maintaining a professional demeanor while determining respondent needs.

Strive for first-call resolution by clarifying respondent complaint or question, determining cause of problem, finding and explaining the best solution, expediting correction or adjustment, following up to ensure resolution.

Answer incoming queries from respondents within the parameters set by the recruiting management team.

Resolve incoming issues from respondents within the parameters set by the recruiting management team.

Be proficient in all modes of assigned customer service channels including phone, email, chat, text, and social media.

**Recruit and schedule qualified participants.**

Be knowledgeable about the active research projects the screening requirements, the applicable quotas, the logistical information know where to find the information in the project management system and pro-actively ask for information that is not available.

Be proficient in the Salesforce system processes to ensure accuracy in assigning respondents to studies.

Field inbound communication to the customer care center with an eye to the studies that need to be filled steer respondents towards the highest priority tests.

Execute outbound communication to targeted respondents who are likely to qualify for tests.

Ensure that respondents meet all qualification requirements for the specific tests. These requirements could include objective measures such as demographic, behavior, or attitudinal characteristics, or subjective measures such as demeanor, level of articulation, or level of technical competence.

**Maintain respondent database**

Establish new accounts; identify and merge duplicate accounts.

Proactively update assigned account information using departmental database cleaning processes.

**Qualifications**

* Reliable high speed Internet access at home office is required at own expense.

* A quiet, separate office area. Although working from home, a place to be able to work un-interrupted for long periods of time free from distraction.

Fluent in the Spanish Language a plus

**Physical Demands:**

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

* While performing the duties of this job, the employee is regularly required to sit and use hand/eye coordination. The employee is occasionally required to stand and walk.

* The employee must have good verbal and hearing skills to communicate with both internal and external customers.

* The employee must occasionally lift and/or move up to 20 pounds.

* The employee must have good vision abilities in order to perform the job responsibilities.

**Additional Information**

Position is Part-Time, Monday-Friday 4:00 p.m.-9:00 p.m. and some weekends (remote position), with additional hours as needed. Candidates currently living in a commutable distance to Plymouth, MN are encouraged to apply.

**Eurofins is a M/F, Disabled, and Veteran Equal Employment Opportunity and Affirmative Action employer.**

**Eurofins is a M/F, Disabled, and Veteran Equal Employment Opportunity and Affirmative Action employer.**

Part-Time Customer Care Associate

* Plymouth, MN, USA

* Part-time