Call Center Representative

Who Are We
OnTime Service began in 1975 and is still locally and family owned and operated. We have been blessed with an amazing team dedicated to serving people. Our mission statement, if you want to call it that, is “Leave it better than you found it.” As long as we stay true to that simple philosophy we will continue to grow and delight our customers.
https://ontime59.com/

Benefits:

• Work among some of the best customer service representatives in the industry
• Be a part of a team-driven culture, and have fun while being well compensated!
• We offer competitive pay, with actual salary dependent on experience
• Full coverage health insurance
• Gap insurance, short-term/long-term disability insurance, dental, and paid maternity leave
• Paid Holidays and paid vacations
• Company-issued uniforms, caps, and jackets
• Room for advancement and low turnover
• We are constantly growing!

About the Company:

OnTime Service was voted the “Super Service Award” by Angie’s List for six straight years and also has an A rating with “Better Business Bureau”. OnTime Service has hundreds of Google Reviews with an average of 4.8 stars out of 5, and we have hundreds of Facebook Reviews with an average of 4.9 stars out of 5. We are members of Success Group International and Learning Alliance. OnTime Service prides itself in supporting our veterans by sponsoring “Folds of Honor”, we also sponsor local and international charities: such as “Kulture City”, “Children’s Harbor”, “Children’s Village”, and “Doulas Partners”.

OnTime Service is #1 in Alabama for customer service. We are seeking friendly, clean-cut, professional Call Center Representatives.

If you’re thinking about joining the OnTime Service Team, please go to our website to fill out an application and upload a resume.

Minimum Qualifications:

• High School Diploma or GED
• 1-2 years of call center experience preferred or previous customer service experience
• Working knowledge of computers and ability to navigate through software applications i.e.: Microsoft Outlook, Excel & Word, experience with SuccessWare software is a plus
• Previous experience working with business management software tools is preferred
• Ability to pass a drug test and background check
• Strong customer service and communication skills
• Ability to effectively handle multiple tasks in a fast-paced environment
• Works well with a team
• Being genuine and personable is a must!

Essential Functions and Responsibilities:

• Handling inbound and outbound calls to customers
• Recording important information from customers and booking calls
• Communicating between team members on a daily basis
• Strong commitment to world-class customer service
• Meet and exceed quality and customer satisfaction goals to ensure customer retention and uphold the company brand
• Superior oral/written communication skills and ability to convey information clearly and effectively
• Ability to work well and quickly under pressure
• A knack for effective time management, organization, and prioritizing
• Strong decision-making, change management, and negotiation skills
• Ensures proper, accurate job notes in the system, and in databases used to communicate with customers as well as departments/technicians
• Build solid productive relationships with team members and customers
• Provide timely feedback to management on any issues or needs