SCHEDULE: FRIDAY 5PM-9PM, SATURDAY & SUNDAY 7AM-4PM, MONDAY 7AM-11AM

Job Title: Service Center Representative

SUMMARY

This position coordinates the movement of customer's materials from suppliers through our Service Center Network.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

• Coordinates, schedules, and dispatch all service requirements of local pickups through local deliveries. Must act as direct liaison between dock operations and local delivery process.
• Print deliveries,
• Follow up and able to provide status for local driver where about.
• Use correct shipment to fix tracks in system.
• Print Line Haul manifests.
• Take calls and assist internal and external customer requests, including tracing and follow up expedite requests.
• Create tracks in system and request authorization for lock out shipments.
• Provide and identify status of tracks in system.
• Respond emails from Supply Chain Managers and attend expedite requests.
• Send notification of late freight.
• Responsible to collect, organize and submit the followings reports on daily basis:
• Inbound, percentage, outbound, transfer-freight, dispatch end of day reports.
• Work on Dana report and be able to read and understand Dana crossing report.
• Send NB inventory to management group
• Coordinate, evaluate and plan outbound loads for different centers, including coordinate loads and follow up local pickups in daily basis to check in material and update system.
• Work in transfer-freight report to identify volume, pieces, weight to send to other Protrans centers and be able to make the proper plan to move material according due dates.
• Responsible to follow up pre-alerts and confirm freight.
• Responsible to create routes.
• Be able to create load tenders.
• Review logistic plan.
• Communicate plan to Laredo- Operations and load planner.
• Responsible for inter-company and intra-company communication.
• Responsible to respond all emails and follow up and resolve miss routed loads.
• Actively identifies and pursues innovative logistics approaches and makes recommendations based on analysis or factual information.
• Responsible to work in the process grid.

• Consistently provides exceptional customer service to multiple customers based upon process analysis.
• Utilizes computer techniques for analysis, simulation or information systems and documentation.
• Be able to resolve OS&D situations using correct shipment when it needs.
• Identifies and implements continual improvement initiatives to enhance the performance of the position, team, and company.
• Perform dock checks as assigned.
• SCR is responsible to check system and pass load out information to dock to perform and confirm freight on floor.
• Notify any discrepancy and be able to follow up and update system.
• Other tasks as assigned.

SUPERVISORY RESPONSIBILITIES

This job may require supervision of loading activities (varies by center).

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE

Bachelor's Degree from a four-year college or university preferred; or one to two years related experience and/or training; or equivalent combination of education and experience.

LANGUAGE SKILLS

Ability to read analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence and procedure manuals. Ability to effectively present information and respond to questions from groups of manager, clients, customers, and the general public.

MATHEMATICAL SKILLS

Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.

REASONING ABILITY

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

OTHER SKILLS AND ABILITIES

To perform this job successfully, an individual should have knowledge of database software; internet software; inventory software; order processing systems; spreadsheet software and word processing software.

Bilingual English/Spanish is preferred.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions for this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit; use hands to type, handle, or feel and is required to talk. The employee is frequently required to reach with hands and arms. The employee is regularly required to stand or walk. The employee may occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision. Employees must be able to hear in order to perform their essential job functions.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.

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