ESSENTIAL JOB FUNCTIONS:

Purpose:

The Indiana University Outdoor Adventures (IUOA) Shop Manager is designed to provide Gear Shop support in cooperation with the Skill Development Coordinator and Adventure Specialists to carry out the rental, retail, food, Bouldering Wall, and Gear Shop programming operations within IUOA. Emphasis is placed on managing the details of Gear Shop operations including supervising Adventure Specialist staff, outdoor equipment inventory management, returning messages to phone and electronic customers within 48 hours, managing pricing and payments through a comprehensive recreation management software, and creating/maintaining effective and efficient processes as they apply to Gear Shop operations.

Position Summary:

The Shop Manager serves as the primary communicator between IUOA administrators and Adventure Specialists as well as with customers (comprising the public, IU students, and IU faculty/staff). It is their responsibility to oversee the purchase, upkeep, and movement of all equipment (rental and retail) which includes the delegation of associated tasks and supervision of student employees. The Shop Manager shall possess a thorough knowledge and understanding of the IUOA office, Office of Student Life financial procedures, and possess the ability to work at a computer for extended periods of time.

Organizational Relationship:

The Shop Manager serves to support and ensure outstanding customer service and serves as the initial contact with returning Gear Shop phone calls and emails. The IUOA program includes the following positions: Senior Assistant Director, Skill Development Coordinator, Academic Coordinator, Shop Manager, Administrative Specialist, Adventure Specialist, Trip Leader, and Volunteer. The Shop Manager reports to the Skill Development Coordinator.

Duties and Responsibilities:

• Set a strong example and promote a positive work environment.
• Administer the training and development process for all Adventure Specialists
• Serve as the primary communicator between customers and staff
• Identify daily priorities and delegate tasks
• Manage equipment inventory including purchases and repairs
• Monitor equipment availability for private reservations and IUOA programs
• Assess and collect appropriate fees related to equipment rentals and sales
• Manage the purchase and production of meals/snacks for IUOA trips
• Assist in managing Bouldering Wall upkeep and operations
• Gear Shop-related event planning, preparation, and execution
• Plan and lead monthly staff meetings
• Track, process, and report quarterly data regarding financials and participatory trends

Essential Functions

• Ability to maintain and coordinate office files and paperwork
• Ability to promote and encourage collegiality
• Ability to assist with maintenance and upkeep of physical space
• Ability to work independently as well as to collaborate effectively with others
• Knowledge of equipment and retail items in outdoor adventure programming
• Ability to work with equipment management software
• Ability to maintain organization with inventory processes
• Maintain employee morale and accomplishment of work tasks
• Maintain a customer service focus

Requirements for Attaining a Shop Manager:

• Demonstrate consistency, a high level of dependability, and interpersonal skills
• Posses a working knowledge of all Specialist areas of concentration, including but not limited to food/water, stove maintenance, and activity-specific equipment

Preferences for Attaining a Shop Manager:

• Have at least one year of experience in a supervisory or leadership role
• Have at least one year of experience working at an outdoor retail/rental program

Job Type: Part-time

Pay: $16.00 - $18.00 per hour

Expected hours: 20 per week

Benefits:

• Employee discount

Experience level:

• 1 year
• No experience needed
• Under 1 year

Shift:

• Day shift
• Evening shift

Weekly day range:

• Monday to Friday
• Weekends as needed

Work Location: In person