About the Company

Eldergrow brings nature indoors to Skilled Nursing Facilities and Memory Care Communities offering residents a therapeutic connection to nature through innovative gardening sessions, products & services.

About the Position

The Program Support Specialist will work with Eldergrow Account Executives to support the Therapeutic Horticulture Garden (THG) Program at assigned Skilled Nursing Communities across California. This is a part-time, 20-25 hour per week position. Benefits include sick time and 8 paid holidays per year.

Location: Blend of remote, on-site, and travel

Learn more about our mission and the important work we do at https://eldergrow.org

Essential Duties and Responsibilities include the following:

• Work closely with Eldergrow Account Executives to support assigned skilled nursing communities (focus on, but not limited to Northern CA)
• Ensure services are delivered in collaboration with Account Executives (ensuring service coverage and 100% rate of billable services)
• Ensure grant compliance - track session completion, customer support, collect, review and provide data for reports, support invoicing process
• Ensure quality control through regular customer check-ins, class evaluation results, online garden checklist results, and monitor garden health, attractiveness, and safety.
• Develop relationships with community and Life Enrichment Staff
• Support onsite trainings, events and garden repairs as needed
• Represent Eldergrow at stakeholder meetings
• Partner with Eldergrow Account Executives for garden rehomings and reinstallations
• Serve as acting Educator at one local garden, act as substitute Educator as needed
• Travel (occasionally overnight) will be required to serve communities
• Participate in team meetings, e.g. customer service, operations, etc.
• Support other Eldergrow teams as needed
• Other duties as assigned by Eldergrow

Education and/or Experience:

Preferred qualifications include a bachelor’s degree; or an equivalent combination of education and experience. Experience in customer service, data collection & analysis and public speaking contribute to being successful in this position. Familiarity with senior living and/or elders ideal. Moderate gardening knowledge required.

Position Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Certificates, Licenses, and Registrations:
To perform this job successfully, an individual must have a valid driver’s license, auto insurance, access to a dependable vehicle, and the ability to drive. Must successfully pass a background check applicable to the position.

Computer Skills:

To perform this job successfully, an individual must have working knowledge of Zoom, Microsoft Office (Word, Excel, PowerPoint), Google Drive and CRM experience.

Physical Demands:
While performing the duties of this Job, the employee is regularly required to lift up to 45lbs, push/pull a wheeled garden weighing approximately 400lbs. The employee is regularly required to stand for long periods of time; walk; use hands to finger, handle, or feel; balance; bend and reach with hands and arms; use feet to operate foot pedal operation; and talk or hear. Occasionally required to climb step stool, sit, stoop, kneel, squat, crouch, or crawl. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus. Must be able to drive long distances.

In your cover letter, explain how three of your superpowers will drive your success in this position, and include it with your resume.