Inside Sales / Intermodal Customer Service Agent

Trafford, PA

$20.00 to $22.00 /hour to start.

Mon to Fri – 9:00 am to 6:00 pm

Full Benefit Package After Probationary Period

Health, Medical, Dental, Life Insurance, Paid Holidays, Paid Time Off, 401K Matching, Short Term Disability, Uniforms, Discounts, and a wellness program.

Description of Essential Job Functions:

• Promptly and competitively handling customer quotes via phone and email
• Adhere to company safety policies.
• Efficiently sort, handle, & process paperwork as needed.
• Provide quality customer service skills to include answering phone and emails.
• Typing / Data entry
• Auditing and invoicing customers
• Maintaining daily reports in Word, Excel, and Crown (company system)
• Verify and complete required documentation and reports.
• Frequent contact with service center personnel; fast-pace and deadline oriented.
• Prompt, daily attendance at assigned work location.
• Perform other duties as assigned.
• Scanning & filing
• Dispatching drivers as/when needed.
• Interacting with the drivers to collect daily paperwork.

Requirements:

• At least 18 years of age.
• Highly motivated individual with attention to detail.
• Ability to count and perform basic math, with or without a calculator.
• Basic written and verbal communication skills (documentation, communication with peers, supervisors, etc.).
• Ability to follow instructions and complete required training.
• Ability to work independently and/or as a team member.
• Must be able to perform the essential functions with or without an accommodation.
• Prior office experience in the transportation industry is a plus.
• Pass a company paid Post Offer Pre-Hire screen (physical essential functions) test.

We are an EOE.

#isg

Job Type: Full-time

Pay: $20.00 - $22.00 per hour

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Vision insurance

Experience level:

• 2 years

Shift:

• Morning shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person

Work Location: In person