Description

A highly motived and detail-oriented Law Enforcement & Private Security Customer Success / Sales Operations Specialist, assists the team supporting our distributor channels, ensuring smooth sales and customer success operations, coordinating our test & evaluation program (demonstration equipment sent to potential customers, and ensure their safe return), supporting our Law Enforcement training team, fielding customer inquiries, and helping the team stay organized.

Key responsibilities may include:

• Coordinating the scheduling and logistics of key events (demos and trainings).
• Assisting the sales team with administrative and operational tasks including Salesforce CRM entry and data hygiene.
• Serving as a point of contact for distributor channels, addressing inquires, resolving issues, coordinating with other departments, and providing overall support.
• Creating regular email newsletters for various customer audiences
• Handling administrative duties for the LE team including scheduling client conferences and meetings.
• Some travel may be required.
• Flexible work schedule overtime will be required from time to time.

Qualifications

Necessary Qualifications:

• High School Grad (or equivalent)
• Excellent communication and interpersonal skills
• Proficient in Microsoft Office Suite (emphasis on excel)
• Ability to work in a fast-paced environment
• Excellent problem-solving skills
• A desire for skill acquisition and professional growth
• Valid Driver’s License

Preferred Qualifications:

• Knowledge of Salesforce CRM, and ERP Systems such as Netsuite
• Graphic design / Content Creation experience is a plus
• Prior experience with Law Enforcement / First Responders / Government agencies
• Firearms / Less-lethal weapons experience is a plus