Overview

**Applicants must live in one of the following states: Colorado, Utah, Nevada, Arizona, California, Oregon, Washington, Idaho**

The Director of Operations will be responsible for the operational support and professional business guidance for ~70-80 franchise-owned studios across the portfolio. The Director of Operations works together with the Franchise Owners, the Denver Support Center, and peers to drive operational excellence and economic improvement and optimization for the Franchise Owners. The Director is the primary source for communication, business analysis, and training for their respective studios. This individual is responsible for ensuring compliance to operational and procedural standards, system-wide uniformity, and adoption of new programs for all studios in their region.

The Director of Operations will address these areas of focus: communication of strategic initiatives, business analysis, performance and improvement support, and training and development. The Director serves as an advisor for the studio owners and managers, providing guidance and support in day-to-day aspects of the operations as well as high-level business analysis to ensure the growth and success of the business long-term. This position is responsible for holding franchise owners accountable for defined tasks and goals, for conducting regular business reviews, and for driving appropriate engagement. This person is highly analytical, has strong coaching skills and is self-directed, influential, and persuasive, with the business acumen and vision to guide franchise owners

WellBiz Brands Benefits:

• Flexible time off and holiday schedule
• Medical, dental, vision, and life insurance
• Health Savings Account
• Flexible Spending Account
• 401K match
• Monthly allowance for spend at WellBiz Brands, Inc. owned brands
• Cell Phone reimbursement
• Free Employee Assistance Plan

Compensation Range: $95-115k with a bonus of up to 20% base salary. Offers to select candidates will be made on a fair and equitable basis, taking into account specific job-related skills and experience.

Responsibilities:

• Ongoing communications with the Studio Owners to discuss brand priorities, operational focus areas, and studio-specific plans, opportunities, goals, and progress towards those goals. Communications for the Franchise Operations team range from quick weekly update videos to set monthly calls, to weekly open office house, to regional meetings a few times a year.
• Meeting with Franchise Owners to review business and consumer feedback metrics and building plans for improvements. Sharing best practices across the system to drive overall improvement.
• Participating in regular conference calls, meetings, and other forums to effectively and efficiently report on business activities and results. Lead webinars as needed.
• Leading Regional Meetings a few times a year to discuss business priorities and train Franchise Owners and Managers on new tools, systems, and best practices to support their success.
• Providing or developing reports and/or training materials to assist Franchise Owners in growing their business. This Director will work with the Learning & Development team to ensure the right tools are available for the Studios – including developing culture and leadership skills for owners and managers; developing strong teams; sales training for the front desk associates; attracting, retaining and developing talent; and ensuring a safe and trusting environment in the Studios. The Franchise Ops team also participates as needed in the periodic Franchise University sessions at the Support Center.
• Assisting with new studio openings and transfers. Coaching the Franchise Owner through Franchise University and helping as needed with the pre-opening process and on-site training.
• Working collaboratively with Franchise Owners and the SVP of Operations to facilitate any closures or sales / transfers of the studios.
• Collaborating with the Support Center to represent Studio Owners to build programs that can be implemented successfully by the studio teams to ensure success. Assisting in the development, management, and implementation of new programs with the Support Center team.
• Conducting periodic studio visits to meet with the team and assess the studio and meet with the team.
• Managing a personal work schedule that focuses on the highest priorities and ensures high visibility and interaction with Franchise Owners, while achieving positive and timely business results across the Region.

Experience:

• Bachelor’s degree in business or related field.
• 5-10 years of success supporting franchisees, working in a franchised business, or in a field operations position.
• Multi-unit management experience preferred.
• Experience in the health, wellness and fitness industries is a plus.
• The candidate must be an experienced and proven franchise operations consultant who possesses demonstrated and superior leadership skills, with a proven track record of coaching, collaboration, and mentoring.
• Personable and able to communicate with all studio team members, from owners and managers to instructors/therapists and front desk associates.
• Experience supporting franchisees with a genuine passion for coaching for results.
• Excellent planning and time management skills; strong organizational skills and can effectively prioritize needs and shift focus to meet the changing demands of the role.
• Solid business acumen with excellent analytical and financial skills. Ability to analyze different metrics and provide coaching to the Owners.
• Solid written and strong verbal communication skills including delivery of group presentations; effective communicator who can enhance performance through open dialogue.
• Strong influencing skills with ability to motivate a Franchise Owner into action.
• Ability to positively influence and lead the implementation of key initiatives under tight deadlines.
• High attention to detail; ability to improve operational effectiveness.
• Ability to assess effectiveness of operations, programs and staffing while respecting core enterprise values.
• Ability to remain flexible in a constantly changing environment.
• Remain confident and calm under stress, tight timelines and pressure to get results.
• Willingness to travel frequently (approx. 50%) and ensuring high visibility and accessibility to franchise locations as needed.

Legal Disclaimer

WellBiz Brands, Inc. is the manager of five beauty, health and wellness franchise brands: Elements Massage®, Amazing Lash Studio®, Drybar®, Fitness Together® and Radiant Waxing®. Headquartered in Denver, Colorado, WellBiz Brands, has more than 800 combined U.S. locations across the five brands. Through the WellBiz Brands support staff, the brands strive to uphold these core values: fun, ownership, respect, passion, and integrity. These core values embody all that is important for each brand - from franchise owners to clients - to lead healthy, balanced lives. All five brands offer unique franchise opportunities for entrepreneurs from all walks of life and various investment levels, with a fresh focus on recurring revenue models. For more information about WellBiz Brands and its franchise opportunities, visit WellBizBrands.com. At WellBiz Brands we value, promote, and celebrate diversity, equality and inclusivity. We believe that a diverse mix of talented people sparks creativity, fosters innovation, and drives results and broad understanding of diversity in all ways.