Surgical Notes is hiring for a Revenue Cycle Representative-Intake Specialist to assist with timely follow-up and collection on our clients’ third party payor accounts receivable. The ideal candidate has excellent organizational skills, communication skills, with the desire and ability to learn quickly. Working as a part of the team to meet deadlines, but also being able to work independently is crucial to the success in this position. Our organization prides itself on being built upon a set of strong core values. We are looking for candidate who will actively exhibit these core values: Service Excellence, Transparency, Teamwork, Accountability, Hardwork, and Positive Attitude.

External Title: Revenue Cycle Representative- Intake Specialist

Internal Title: US RCM Individual Contributor II

Reports to: Manager, Revenue Cycle

Responsibilities:

• Pulling daily schedules and confirming contents within unbilled report match
• Referencing the anesthesia types for each case to identify which cases include pain blocks for post-op pain management
• Searching Surgical Notes’ SN Chart for op reports & updating the unbilled report
• Retrieving various intake-related documents uploaded to SharePoint by the center
• Searching the centers’ PAS for remaining/pending intake-related documents
• Distributing the necessary documents to the coding and billing teams
• Updating the unbilled report & pain block trackers, to accurately reflect the current statuses of all cases
• Saving all documents in SharePoint
• Practicing good communication and teamwork with the RCM Biller, billing/coding teams and Senior Managers, and keeping them updated on potential issues requiring their attention, as well as the attention of the centers & their teams
• Escalate issues to client lead/manager, as appropriate
• Other responsibilities as assigned

Role Information:

• Full-Time
• Hourly
• Non-Exempt
• Eligible for Benefits
• Remote: The minimum bandwidth requirements are 10 Mbps upload and 50 Mbps download speeds. The recommended bandwidth requirements are 20 Mbps upload and 100 Mbps download speeds.

Job Requirements

Required Knowledge, Skills, Abilities & Education: 

• High school diploma or equivalent
• Proven experience working payer denials including but not limited to commercial, government, out of network, workers compensation, and auto-vehicle
• Proficient with MS Outlook, Word, and Excel
• Strong interpersonal and persuasive abilities in order to secure accurate and timely payment from patients
• Ability to work in a fast-paced environment
• Outstanding communications skills; both verbal and written
• Positive role model for other staff and patients by working with them to promote teamwork and cooperation
• Ability to apply commonsense understanding and logic in day to day activities
• Ability to work independently and as part of a team
• Strong attention to detail and speed while working within tight deadlines
• Exceptional ability to follow oral and written instructions
• A high degree of flexibility and professionalism
• Excellent organizational skills
• Outstanding communications skills; both verbal and written

Preferred Knowledge, Skills, Abilities & Education:

• Associate’s Degree in Healthcare Management, Business Management or a related field
• Experience with healthcare billing and collections
• Experience working in an Ancillary/Ambulatory Surgery Center (ASC)
• Paragon and/or athenahealth experience
• Strong Microsoft Office skills in Teams
• A working knowledge of IPAs and health plans is required.
• Comfortable with electronic and manual payor follow-up.
• Able to quickly identify trends and escalate, as appropriate.
• Ability to read, analyze and interpret insurance plans, financial reports, and legal documents.

Physical Demands:

• Sitting and typing for an extended period of time
• Reading from a computer screen for an extended period of time
• Speaking and listening on a telephone
• Working independently
• Frequent use of a computer and other office equipment
• Work environment of a traditional fast-paced and deadline-oriented office

Key Competencies:

1. Communication
2. Attention to detail
3. Responsiveness
4. Customer Service
5. Execution