Invest in Your Future: Associate Member Advocate Training Program Location: Scottsdale, AZ & Charleston, SC Start Date: 08/19/24 Type: Elevate Your Career: Full-Time; Hybrid In-Office 3 days/Remote 2 days Compensation: $53,000 annually, plus overtime WHO WE ARE PURE Insurance is a reciprocal exchange, which is just a fancy way of saying we are owned by the members we insure. Why does it matter? Well, it’s part of what makes PURE, PURE! It means that you’ll never hear us talk about stock prices because serving our membership is our top priority. And we can’t do that without our curious and dedicated Associate Member Advocates who show up and bring their A-game every day. WHO YOU ARE You are empathetic, passionate, intellectually curious and a team player. When something’s wrong, you want to know why. You don’t hesitate to help. You have a heart for service and find joy in being the sunshine on someone’s otherwise dreary day. WHAT YOU’LL NEED You know your way around a computer. You can easily switch between multiple applications to complete a task. Remembering details, prioritizing competing tasks and thinking critically to solve problems are things that come easily to you (likely because you may have previously worked in a restaurant, school or retail store). You take pride in your work, communicate your thoughts clearly (over the phone and in writing) and your friends and family describe you as a person with integrity. WHAT YOU’LL DO Simply put, you'll provide exceptional service to our members during difficult times. The majority of your day will be spent taking phone calls from our members, taking first notice of loss Deliver exceptional customer service during all interactions with members, provide proactive member outreach, and handle service requests to completion; focusing on empathetic service, active listening, and building trust Handle follow-ups on glass and tow auto claims, applying coverage, setting reserves, and bringing claims to resolution Quickly respond to member and agent inquiries via telephone, email and mail, making it easy for them to work with us Hear From Our Team: "Working as an AMA is a great opportunity to put your foot in the door in the claims field. The onboarding and training process is gradual, and the opportunities after training to hone your skills and master the craft are outstanding. And the team is always ready and willing to help with any question you may have during the process!" - Sabrina G, Associate Member Advocate An average day: Well, there’s nothing average about PURE. No two days or weeks will be the same. No, really. We respond to our membership’s needs as they fluctuate. Hurricane and wildfire seasons are busy, but then there are weeks when you’ll have ample capacity for personal and professional development. OUR COMMITTMENT TO YOU First and foremost, PURE starts by setting YOU up for success! Associate Member Advocates take part in a comprehensive eight-week paid onboarding program at the start of this full-time role. This team-oriented program provides a solid foundation in PURE’s business, claims knowledge, and service skills. As part of the onboarding program, Associate Member Advocates obtain state licenses and designations (Property & Casualty Claims Adjuster License). Starting Salary: This role begins with a $53,000 starting salary and is eligible for overtime. When you are ready to take on the next challenge, you will be considered for promotion to the next level within the Member Advocate department, Member Advocate I. This usually happens within six months of your hire date at PURE. The Member Advocate I promotion will give you new and increased responsibilities when helping our members through a seamless claims lifecycle. It also includes a salary increase to $55,500, and continued overtime eligibility. A Culture of Development: Company culture is more than free lunches and swag (although we love those, too!). At PURE, all employees have regularly scheduled 1X1’s with their manager. That’s because feedback is a gift and everyone at PURE strives to be better than the day before. We also invest in our employees’ professional and personal development, so when new career opportunities become available, we look internally first. Commuter Support: Commuting can be expensive. That’s why we offer additional support of $100 per month to those who commute into a PURE office three days or more a week. An Awesome Benefits Package: Student Loan Debt repayment, tuition reimbursement, and a Headspace membership are just some of the unique benefits that PURE offers. Honestly, there is simply too much to list here, so please visit the "We’ve Got Your Back” section of our careers page to see our full list of benefit programs. Want to Learn More? [Our Culture] [Our Community Impact] [Our Leadership] PURE Insurance is a property and casualty insurance company—think homes, cars, fine art and collections—designed exclusively for financially successful individuals and families. We're dedicated to delivering an exceptional experience to our members by alleviating stress, solving challenges and removing conflict, wherever possible, from the insurance process. We are deeply committed to fostering a work environment where everyone has an equal chance to learn, develop and succeed, and where all feel welcome, safe, and supported to do their best work and bring their whole self to PURE. Our team is comprised of empathetic, passionate and curious individuals who are #PUREproud of the work we do and milestones we achieve together. We’re constantly looking for bright individuals with ambitions as high as our own to join our community and contribute to our journey. Joining PURE means creating your own journey, too. We encourage our team members to pursue their personal passions and provide them resources and support to see them come to fruition. Learn more about our culture on The Muse or LinkedIn. Interested in PURE but don’t see a role that fits? Introduce yourself and we’ll get in touch if an opportunity opens up that seems like a good match.