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We're looking for a service oriented and resilient Network Operations Manager who is passionate about customer service, helping others and delivering strong results.
The Network Operations Manager creates and manages the overall service delivery strategy for all services for an assigned network region. Responsible for improving service delivery metrics, customer satisfaction and reducing costs within the candidate's area of focus. Performs root cause analysis to identify underperforming markets and executes on a strategy to improve performance metrics. Fosters strong partnerships with key providers through education of best practices. Manages providers to meet assigned performance metrics for all services. Assists with coordinating competitive intelligence and market feedback on essential issues.
D, E & I Mission & Culture at Agero:
We are all Change Drivers at Agero. Each day, we speak to thousands of drivers and tow professionals across one of the most diverse countries in the world. Our mission to safeguard drivers on the road, strengthen our clients' relationships with their drivers, and support the communities we live and work in unites us together as one force driving positive change.
The road to positive change starts inside Agero. In celebrating each other's differences, we lift each other up and create space for innovation and community. Bringing our whole selves to work powers our commitment, drive, agility, and courage - ensuring we are not only changing the landscape of the driver services industry, we also are making a difference in the lives of our customers with each call, chat, and rescue.
THIS DESCRIPTION IS NOT INTENDED TO BE A COMPLETE STATEMENT OF JOB CONTENT, RATHER TO ACT AS A GUIDE TO THE ESSENTIAL FUNCTIONS PERFORMED. MANAGEMENT RETAINS THE DISCRETION TO ADD TO OR CHANGE THE DUTIES OF THE POSITION AT ANY TIME.
To review Agero's privacy policy click the link: https://www.agero.com/privacy.
***Disclaimer: Agero is committed to creating a diverse and inclusive environment and encourages applications from all qualified candidates. Accommodation is available. Additionally, we offer accommodation for applicants with disabilities in our recruitment processes. If you require accommodation during the recruitment process, please contact recruiting@agero.com.
***Agero communicates with candidates via text for matters related to submitted applications, questions, and availability for interviews. If you prefer not to receive texts, you can contact Agero's recruiting team directly at recruiting@agero.com.
Full Time
$133k-166k (estimate)
05/04/2024
07/03/2024
agero.com
MEDFORD, MA
1,000 - 3,000
1972
DAVID P FERRICK
<$5M
The job skills required for Network Operations Manager include Network Operations, Customer Service, Service Delivery, Commitment, Verbal Communication, etc. Having related job skills and expertise will give you an advantage when applying to be a Network Operations Manager. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Network Operations Manager. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Network Operations Manager positions, which can be used as a reference in future career path planning. As a Network Operations Manager, it can be promoted into senior positions as a Network Operations Director that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Network Operations Manager. You can explore the career advancement for a Network Operations Manager below and select your interested title to get hiring information.