Application Support Engineer (Mobile / Online Banking)
Position Description
CGI is looking for an application developer / support engineer to join our onshore application support team. This is an exciting full-time opportunity to work in a fast-paced environment with a team of passionate technologists. We take an innovative approach to supporting our client, working side-by-side in an environment using emerging technologies. The engineer will manage application support activities related to online banking applications for banking client. Some of these are legacy applications and some are new age applications with the latest technologies.
This position is located in our Cleveland, Ohio and Pittsburgh, PA office, however a hybrid working model is acceptable
Your future duties and responsibilities
Development and Support Mix and Experience in Installation and configurations
Working knowledge of Dynatrace, Logscale / Humio, Grafana
Working knowledge of database (SQL / Oracle, MongoDB is good to have)
Working knowledge of Openshift Pods.
Knowledge on API's, Microservices, Kafka.
Knowledge on Incident Management, Change Management & Problem Management.
Perform release / deployment / hotfix activities.
Strong technical, logical, and analytical skills.
Strong team player and cooperative skills.
Advanced analytical, conceptual, and problem-solving abilities
Strong written and oral communication skills.
Proven ability and initiative to learn and research new concepts, ideas, and technologies quickly.
Ability to work in a team-oriented, collaborative environment.
Ability to translate an idea or need into a completed solution or work product.
Required qualifications to be successful in this role
o Application Development / Support, Configurations, installation, and Engineering.
o 5 years of Experience in managing business critical applications in Banking and Financial domain. Configuring and troubleshooting these applications.
o Experience in building Dynatrace dashboards for monitoring, identifying critical alerts and troubleshooting these alerts before causing any business impact.
o Hands on experience on Openshift Pods, log analysis.
o Hands on experience in leveraging different toolset like Humio, Grafana, SQL, Postman etc. for different scenarios.
o Knowledge on ATLASSIAN products like Jira and Confluence.
o Able to create documentation like KB articles, SOP's & release procedures.
o Knowledge on incident management tool like ServiceNow, Remedy etc.
o Demonstrated abilities in Integration of application with database and Web Services.
o Strong problem solving and technical Skills coupled with confident decision making enabling effective solutions leading to high customer satisfaction.
o Experience in working with different Vendors.
o Linux, Unix, Informatica, Database
o Strong technical, logical, and analytical skills.
o Strong team player and cooperative skills.
o Advanced analytical, conceptual, and problem-solving abilities.
o Strong written and oral communication skills.
o Proven ability and initiative to learn and research new concepts, ideas, and technologies quickly.
o Ability to work in a team-oriented, collaborative environment.
Ability to translate an idea or need into a completed solution or work product.
CGI is required by law in some jurisdictions to include a reasonable estimate of the compensation range for this role. The determination of this range includes various factors not limited to skill set, level, experience, relevant training, and licensure and certifications. To support the ability to reward for merit-based performance, CGI typically does not hire individuals at or near the top of the range for their role. Compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range for this role in the U.S. is $85,800-$185,800.

At CGI we call our professionals "members" to reinforce that all who join our team are, as owners, empowered to participate in the challenges and rewards that come from building a world-class company. CGI's benefits include:
Competitive base salaries
Eligibility to participate in an attractive Share Purchase Plan (SPP) in which the
company matches dollar-for-dollar contributions made by eligible employees,
up to a maximum, for their job category
401(k) Plan and Profit Participation for eligible members
Generous holidays, vacation, and sick leave plans
Comprehensive insurance plans that include, among other benefits, medical,
dental, vision, life, disability, out-of-county emergency coverage in all countries of
employment;
Back-up child care, Pet insurance, a Member Assistance Program, a 529 college
savings program, a personal financial management tool, lifestyle management
programs and more
#dice
LI-PS1
Insights you can act on
While technology is at the heart of our clients' digital transformation, we understand that people are at the heart of business success.
When you join CGI, you become a trusted advisor, collaborating with colleagues and clients to bring forward actionable insights that deliver meaningful and sustainable outcomes. We call our employees "members" because they are CGI shareholders and owners and owners who enjoy working and growing together to build a company we are proud of. This has been our Dream since 1976, and it has brought us to where we are today - one of the world's largest independent providers of IT and business consulting services.
At CGI, we recognize the richness that diversity brings. We strive to create a work culture where all belong and collaborate with clients in building more inclusive communities. As an equal-opportunity employer, we want to empower all our members to succeed and grow. If you require an accommodation at any point during the recruitment process, please let us know. We will be happy to assist.
Ready to become part of our success story? Join CGI - where your ideas and actions make a difference.
Qualified applicants will receive consideration for employment without regard to their race, ethnicity, ancestry, color, sex, religion, creed, age, national origin, citizenship status, disability, pregnancy, medical condition, military and veteran status, marital status, sexual orientation or perceived sexual orientation, gender, gender identity, and gender expression, familial status, political affiliation, genetic information, height, weight, or any other legally protected status or characteristics.
CGI provides reasonable accommodations to qualified individuals with disabilities. If you need an accommodation to apply for a job in the U.S., please email the CGI U.S. Employment Compliance mailbox at You will need to reference the Position ID of the position in which you are interested. Your message will be routed to the appropriate recruiter who will assist you. Please note, this email address is only to be used for those individuals who need an accommodation to apply for a job. Emails for any other reason or those that do not include a Position ID will not be returned.
We make it easy to translate military experience and skills! Click here to be directed to our site that is dedicated to veterans and transitioning service members.
All CGI offers of employment in the U.S. are contingent upon the ability to successfully complete a background investigation. Background investigation components can vary dependent upon specific assignment and/or level of US government security clearance held. CGI will consider for employment qualified applicants with arrests and conviction records in accordance with all local regulations and ordinances.
CGI will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with CGI's legal duty to furnish information.
Insights you can act on
While technology is at the heart of our clients' digital transformation, we understand that people are at the heart of business success.
When you join CGI, you become a trusted advisor, collaborating with colleagues and clients to bring forward actionable insights that deliver meaningful and sustainable outcomes. We call our employees "members" because they are CGI shareholders and owners and owners who enjoy working and growing together to build a company we are proud of. This has been our Dream since 1976, and it has brought us to where we are today - one of the world's largest independent providers of IT and business consulting services.
At CGI, we recognize the richness that diversity brings. We strive to create a work culture where all belong and collaborate with clients in building more inclusive communities. As an equal-opportunity employer, we want to empower all our members to succeed and grow. If you require an accommodation at any point during the recruitment process, please let us know. We will be happy to assist.
Ready to become part of our success story? Join CGI - where your ideas and actions make a difference.
Qualified applicants will receive consideration for employment without regard to their race, ethnicity, ancestry, color, sex, religion, creed, age, national origin, citizenship status, disability, pregnancy, medical condition, military and veteran status, marital status, sexual orientation or perceived sexual orientation, gender, gender identity, and gender expression, familial status, political affiliation, genetic information, height, weight, or any other legally protected status or characteristics.
CGI provides reasonable accommodations to qualified individuals with disabilities. If you need an accommodation to apply for a job in the U.S., please email the CGI U.S. Employment Compliance mailbox at . You will need to reference the Position ID of the position in which you are interested. Your message will be routed to the appropriate recruiter who will assist you. Please note, this email address is only to be used for those individuals who need an accommodation to apply for a job. Emails for any other reason or those that do not include a Position ID will not be returned.
We make it easy to translate military experience and skills! Click here to be directed to our site that is dedicated to veterans and transitioning service members.
All CGI offers of employment in the U.S. are contingent upon the ability to successfully complete a background investigation. Background investigation components can vary dependent upon specific assignment and/or level of US government security clearance held. CGI will consider for employment qualified applicants with arrests and conviction records in accordance with all local regulations and ordinances.
CGI will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with CGI's legal duty to furnish information.