Windows Plus is searching for an Inside Sales Representative to join our call center team to help homeowners create the home of their dreams. You will lead callers through a detailed script, assessing their interest and getting them excited for their new replacement windows, bathroom, and doors. By the time you get off the phone, you’ll have made a new friend and left them eager about the appointment you’ve just set for them.

If you’ve got a winning personality, love to talk to new people, and aren’t afraid to pick up the phone, this is the job for you! The better you are, the more you’ll earn – and the more homeowners you’ll be able to help make the home of their dreams a reality.

Windows Plus is an independently owned and operated home improvement company located in the Louisville area.

Primary Job Functions

• Achieve a high volume of outbound marketing calls on leads less than 31 days old.
• Turn marketing calls into qualified leads and successfully books appointments for our in-home sales team.
• Build effective relationships with potential clients in a brief time by using consultative qualifications and adapting the prescribed call script into personable voice.
• Identify and qualify opportunities for cross selling our home improvement services to clients.
• Speak positively and enthusiastically about the company, its products, and its services to ensure a professional and consistent brand image is presented at all times.
• Efficiently and courteously resolves objections by clarifying issues and exploring alternative solutions.
• Verify and update data in our Customer Management System to ensure accuracy and a smooth hand-off to the in-home sales team.
• Meet weekly qualitative and quantitative targets to achieve all objectives for service and productivity.
• Prompt communication with supervisor regarding any issue or notable event that occurs during a call.
• Adapt quickly to rapidly changing circumstances of Technology Systems.

Schedule Requirements:

40 hours per week

Monday through Friday: 11:00am-7:30pm

Every third Saturday: 9am-4pm

Required Skills/Abilities:

• Excellent written and verbal communication skills.
• Ability to multitask in a fast-paced environment.
• Strong listener with the ability to stay calm under pressure.
• Excellent attention to detail.
• Ability to adapt to and navigate objections.

Education and Experience

• High School Diploma, GED, or equivalent: required
• Fluency in English language: required.
• Telemarketing/Call Center experience: 1 year preferred
• Sales experience: 1 year preferred
• Customer Service experience: 1 year preferred
• Proficiency in Microsoft Office

Physical Requirements:

Prolonged periods of time in a call center environment, sitting at a desk, entering data on a computer, and verbally communicating over the phone using a headset.

All qualified applicants will receive consideration for employment without regard to the individual's race, color, sex, national origin, religion, age, disability, genetic information, status as a military veteran or any other characteristic

Previous experience that would be considered a plus.

- Telemarketer - Telemarketing - Appointment setter -

Work Remotely

• No

Job Type: Full-time

Pay: $18.00 - $20.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Health insurance
• Paid time off
• Paid training
• Vision insurance

Shift:

• 8 hour shift
• Day shift
• Evening shift

Supplemental pay types:

• Commission pay

Weekly day range:

• Monday to Friday
• Weekends as needed

Work setting:

• Call center
• In-person
• Office

Application Question(s):

• Are you available to work Monday through Friday from 11am to 7:30pm and every third Saturday from 9am to 4pm?

Education:

• High school or equivalent (Required)

Experience:

• Call Center/Telemarketing: 1 year (Preferred)
• Sales: 1 year (Preferred)

Language:

• English (Required)

Ability to Commute:

• Louisville, KY 40299 (Required)

Work Location: In person