St. Luke's is proud of the skills, experience and compassion of its employees. The employees of St. Luke's are our most valuable asset! Individually and together, our employees are dedicated to satisfying the mission of our organization which is an unwavering commitment to excellence as we care for the sick and injured; educate physicians, nurses and other health care providers; and improve access to care in the communities we serve, regardless of a patient's ability to pay for health care. The Crisis Intervention Specialist provides comprehensive crisis intervention, including coordination of admission/referral for patients and their families admitted a St. Luke’s Emergency Department and Inpatient Services. In addition, this position supports requests and assists other hospital services or external customers, in accessing the network Behavioral Health Services. JOB DUTIES AND RESPONSIBILITIES: Conducts intake assessments to patients presenting with mental health needs in the Emergency Department and/or Walk In Center and makes referral recommendations to appropriate level of care. Interacts with the care teams that may include, physicians, advanced practitioners and other team members in addition to other behavioral health (BH) staff to facilitate referral decisions and placement, may need to coordinate with other BH team members to assist with patient flow and appropriate placement issues. Serves as a liaison for other hospital / network sites. Supports the requests of other patient care areas regarding patients with mental health needs, when able. Demonstrates understanding and maintains knowledge of Mental Health regulations and procedures as they pertain to patient rights and status of admission (voluntary/involuntary). Demonstrates competency in the assessment, range of treatment, knowledge of growth and development, and communication appropriate to the age of the patient treated. Maintains confidentiality of all materials handled within the Network/ Entity as well as the proper release of information. Documentation is completed in a professional and timely manner, and in accordance with hospital policy. Complies with Network and departmental policies regarding issues of employee, patient and environmental safety and follows appropriate reporting requirements. Demonstrates/models the Network’s Service Excellence Standards of Performance in interactions with all customers (internal and external). Demonstrates Performance Improvement in the following areas as appropriate: Clinical Care/Outcomes, Customer/Service Improvement, Operational System/Process, and Safety. Demonstrates financial responsibility and accountability through the effective and efficient use of resources in daily procedures, processes and practices. Complies with Network and departmental policies regarding attendance and dress code. Attends department staff meetings a minimum of 75% of the time and trainings relevant to the position. Participates in activities which promote personal/professional development. Serves on assigned hospital and/or unit based councils. OTHER FUNCTIONS: May serve as a preceptor for the orientation of new crisis services staff. Demonstrates skill as a member of the Control Team, in responding to agitation/violent behavior of individuals requiring verbal de-escalation and/or physical restraint. Demonstrates competence in caring for the agitated/violent patient, who may require treatment with seclusion/restraints. Supports the function of utilization management regarding pre-certification process for all intakes and consults. Assists in the update of referral / resource information and other data collection projects as requested by the Manager. Monitors the therapeutic environment as necessary. Other related duties as assigned. PHYSICAL AND SENSORY REQUIREMENTS: Sitting for up to 5 hours per day, 2 hours at a time. Standing for up to 1 hour per day, 1 hour at a time. Walking for up to 2 hours per day, 20 minutes at a time. Occasionally uses fingers to turn pages. Frequently uses hands to write, type, and hold charts. Rarely uses the hands or fingers for firm grasping or twisting/turning. Frequently uses upper extremities to lift and carry up to 10 pounds. Frequently stoops, occasionally squats, rarely reaches above shoulder level. Hearing as it relates to normal conversation in person or on telephone. Seeing as it relates to general vision, near vision, far vision, color vision, and peripheral vision. EDUCATION: Mental health professional with a minimum of one of the following: Master’s degree in a human services field and 3 years of equal job experience. Master’s degree in a human services field with license – LSW, LCSW, LPC etc. and 2 years of equal job experience. Bachelor’s degree and 6 years of equal job experience. TRAINING AND EXPERIENCE: Minimally, 2 years of direct clinical mental health/crisis intervention experience required. Previous experience with case management/utilization review and managed care models preferred. WORK SCHEDULE: Day, Evening or Night shift as assigned. Rotation to other shifts and weekends/holidays may be required dependent on departmental need. Assignment to multi-campus Emergency Departments and travel to other network sites may be required. Please complete your application using your full legal name and current home address. Be sure to include employment history for the past seven (7) years, including your present employer. Additionally, you are encouraged to upload a current resume, including all work history, education, and/or certifications and licenses, if applicable. It is highly recommended that you create a profile at the conclusion of submitting your first application. Thank you for your interest in St. Luke's!! St. Luke's University Health Network is an Equal Opportunity Employer. Founded in 1872, St. Luke’s University Health Network (SLUHN) is a fully integrated, regional, non-profit network of more than 20,000 employees providing services at 15 campuses and 300 outpatient sites. With annual net revenue of $3.5 billion, the Network’s service area includes 11 counties in two states: Lehigh, Northampton, Berks, Bucks, Carbon, Montgomery, Monroe, Schuylkill and Luzerne counties in Pennsylvania and Warren and Hunterdon counties in New Jersey. St. Luke’s hospitals operate the largest network of trauma centers in Pennsylvania, with the Bethlehem Campus being home to St. Luke’s Children’s Hospital. SLUHN is the only Lehigh Valley-based health care system to earn Medicare’s five-star ratings (the highest) for quality, efficiency and patient satisfaction. It is both a Leapfrog Group and Healthgrades Top Hospital and a Newsweek World’s Best Hospital. The Network’s flagship University Hospital has earned the 100 Top Major Teaching Hospital designation from Fortune/Merative 11 times total and eight years in a row, including in 2023 when it was identified as THE #4 TEACHING HOSPITAL IN THE COUNTRY. In 2021, St. Luke’s was identified as one of the 15 Top Health Systems nationally. SLUHN has been named a Top Workplaces 2023 by the Morning Call. In addition, St. Luke’s has been named a Top Workplace nationally, in the Philadelphia region, and in New Jersey. St. Luke’s is the ONLY healthcare institution in Pennsylvania and the third-highest ranked healthcare entity in the nation to be deemed a Top Workplace in 2023. In 2023, St. Luke’s was named one of America’s Best Employers for Women by Forbes. St. Luke’s was the only employer in the Lehigh Valley to be named to the list and was one of only two healthcare employers in Pennsylvania to receive the designation. St. Luke’s University Health Network is the top-ranked Lehigh Valley-based employer in Forbes Magazine’s ranking of employers in Pennsylvania. Learn More Here.