• Is fully conversant in Envision, EMS, EAS, Passkey, Opera and Reserve
• Maintains accurate account profiles in Envision to the standards Identified by Hyatt
• Ensures that all group and event leads are entered in to Envision
• Is familiar with Hyatt approved group and event contracts and ensures that these are pre-approved before sending to a customer for signature
• Creates Group and Event Resumes to accompany Event Orders
• Creates Floor Plans for all events managed by the Event Sales Manager
• Ensures that all groups and events details are entered correctly into EMS and EAS
• Completes detailing of Group and Event Orders In EMS and ensures that all Group and Event Orders are communicated to Operations at least four weeks prior to arrival
• Ensures that any third party invoices relating to events are gained prior to the group or events departure and that all charges are passed on to the client
• Prepares and sends bespoke proposals addressing customer needs and requirements.
• Responds to customer enquires within 24 hours, as per Hyatt brand standards
• Follow up on all requests and proposals on a timely basis
• Meets with group and/or event organizers on a daily basis to ensure that the customer is completely satisfied with the event operation.
• Is entirely familiar with the resort menus, ingredients, and menu item profitability
• Is entirely familiar with resort beverage offerings
• Has a complete understanding of GEM and is able to add entries through Opera
• Closely monitors NPS and Meeting Planner surveys.

Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.