Horace Mann is a purpose-driven company that is passionate about educators. As the Manager, Horace Mann General Agency you will play a key role in managing operations, driving results, and collaborating with other departments. Overseeing, coaching, and training team members to achieve outcomes and deliver performance.

Key Areas of Impact Include: 

• Manage day-to-day operations, including staff to deliver defined results
• Work with team to drive desired results (Sales, Close Rate, notices, Compliance, Billing, and Admin)
• Work with other departments regarding: sales products, training, commissions
• Employee development and training
• Work with leadership to improve and maintain sales efficiencies, sales goals, and retention
• Work with agents to resolve issues relate to product, sales, and process
• Responsible for qualitative and quantitative reporting
• Coach and develop the supervisor and representatives focused on sales
• Understanding of the various non-Horace Mann products
• Oversee training of field agents
• Lead team of HMGA service representatives, providing support on escalated issues and addressing any performance concerns
•  Primary responsibility is integrated coaching of HMGA representatives in an effort to improve efficiency and quality
• Identify and address performance gaps and facilitates additional training as needed
• Maintain and report on balanced scorecard using Key Performance Indicators for individual representatives
• Responsible for hiring, onboarding and training new HMGA representatives
• Develop and facilitate necessary training for the HMGA team

You’ll be a great fit if you are:

• Dedicated to foster positive working relationships with agents and field leaders
• Excel at managing relationships with vendors/carriers
• Demonstrate leadership behaviors and competency
• Maintain compliance at all levels and processes including website
• Ability to foster and build relationships with customers as well as other departments

Minimum Requirements:

• College degree in business-related field or equivalent experience in a position  
  3 years of insurance related sales experience
• Must possess and maintain Property & Casualty, Life and Health Licenses in all states where Horace Mann conducts business for property and casualty lines of business (or ability to obtain in first six months in the position) 
• Normal office environment; however, must possess flexibility to handle multiple changing priorities and time zones in states where Horace Mann conducts business 
• Strong insurance policy, process and procedure 
• Excellent planning and organization skills

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