ImagineSoftware is Hiring a Remote Software Support Project Specialist
Job Details Job Location Remote - Charlotte, NC Salary Range $55,000.00 - $80,000.00 Salary/year Description Job Title Software Support Project Specialist Reporting Structure Software Support Project Manager Employment Type Full-Time, Non-Exempt Education and/or Experience 4-year degree preferred Basic knowledge of SQL Familiarity with healthcare/medical billing terminology preferred Qualifications
Foundational knowledge of ImagineBilling product
Excellent written and verbal communication skills
Ability to work well with others through a variety of communication methods
Strong organizational skills including attention to detail and multi-tasking
Must be a self-starter with the ability to diagnose and solve problems
Excellent customer service and presentation skills
Ability to handle stressful situations and deadline pressures well
Work well in a team environment
Essential Duties
Document and plan software support projects, including defining the scope, and gathering requirements from client and/or vendors
Track milestones, deliverables, and project change requests
Deliver completed projects to clients and perform regular checks on project performance
Regularly interface with clients, vendors and other stakeholders through requirements calls, discovery meetings, status calls, issue resolution, etc.
Assist in the hands-on execution of projects to ensure on-time project completion
Complete back end set up and technical configuration for all assigned projects
Conduct regular testing, evaluation, and troubleshooting of assigned Support projects in all stages of completion
Coordinate with cross-functional team members to make sure all parties are on track with project requirements, deadlines, and schedules.
Give customer presentations and project requirement overviews
Manage the relationship with the client and all stakeholders
Manage customer satisfaction during the project and obtain acceptance from client of project deliverables through successful hand-off
Report and escalate to Client Success management, providing weekly status reports on open projects
Other duties as assigned
Work Environment Working conditions are normal for an office environment. This position may require working extended hours and working during some weekends. Travel may be required up to 5%.