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End User Program Manager
Who we are
Jellyvision ALEX®, is on a mission to improve lives by helping people choose and use their benefits. We are raising the bar—for benefits and the employee experience (for our employees and those of the customers we serve) – by scaling personalization, compassion and an earnest intent to be helpful in all that we do.
Jellyvision people are a group of creative problem solvers who use good judgment, give each other honest feedback, engage in real debate, and snack frequently. We are curious, hungry, and humble—because we know this is how we'll continue to make an impact. We're kind, biased towards action, and sweat the details to create great experiences for those we serve.
We are an inclusive, human-first workplace. Respect and trust for each other are foundational, and our equitable total rewards offerings support the lives and holistic well-being of our unique people. At Jellyvision, expect career experiences that challenge you, empower you to have a direct impact on our mission, and enable you to learn, try, and do while having fun along the way.
What's the role?
We need a User Support Manager to help Jellyvision better support the end-users that interact with our products. In short, we need to optimize every account-based interaction that users have with us with a well-defined process that is both carefully documented and continuously evaluated for areas of improvement. We also need others (either other Jellyfolk or third-party support vendors) trained on how to best support these end-user interactions. This role requires heavy collaboration across multiple departments, including Product, Tech, and Revenue.
What you'll do to be successful
1.) Delightfully address Jellyvision's end user support requests
2.) Drive Jellyvision's end user support strategy
3.) Implement SSO connections for Jellyvision customers
Experience & skills you'll need
Core Competencies
The Details
What Jellyvision will give you
Check out our benefits here!
Jellyvision is committed to continuous evolution and to fostering a more diverse and inclusive workplace where everyone is welcomed, valued, and respected. It doesn't matter your race, ethnicity, religion, sexual orientation, age, marital status, disability, gender identity, sex, or country of origin...we just want amazing people who are willing to grow along with us.
Full Time
IT Outsourcing & Consulting
$114k-148k (estimate)
04/24/2024
06/23/2024
jellyvision.com
BROWNSVILLE, TX
200 - 500
2001
Private
MOLLY PEALER
$50M - $200M
IT Outsourcing & Consulting
Jellyvision is a Human Resources Software as a Service company that develops an employee communications platform for businesses.