Field Account Manager (FAM)

Florist

OVERVIEW

The Field Account Manager (FAM) position is responsible to grow and maintain account relationships, while generating new business revenue growth. The FAM role is required to meet and exceed sales and revenue short-term goals.

KEY RESPONSIBILITIES

• Establish and strengthen current relationships with FTD Florists.
• Prospect new members to grow coverage, depth, and network strength.
• Expand sales in overall product participation within existing member accounts.
• Manage membership retention to reduce churn and maintain current revenue stream.
• Increase territory revenue growth.
• Increase order volume fulfillment to increase member satisfaction and participation within the FTD network.
• Manage territory by utilizing CRM tools.
• Promote FTD technology & E-commerce product sales within the territory.
• Focus to understand the florist’s business operations to offer solutions to leverage profitability and ROI.
• Maintain a high level of customer communications with FTD members.
• Perform other duties as assigned.

KNOWLEDGE, SKILLS AND ABILITIES

• Bachelor’s Degree preferred with 2 years of B2B outside sales and account management experience; must have experience selling small to mid-sized businesses.
• Ability to handle multiple tasks, manage conflict and unique business problems.
• Understand industry specific trends and landscapes to improve competitiveness.
• Strong verbal, and written communications and relationship building skills.
• Excellent presentation skills.
• Strong negotiation & closing skills.
• Capable in MS Office Suite (Including MS Teams).
• Ability to work in a dynamic, virtual environment requiring self-motivation and adaptability.
• Willing and able to travel overnight in assigned territory.

DIRECT REPORTS (If Applicable)

• None

#LI-REMOTE

For over 110 years, FTD has helped people give with meaning for life's most important occasions through fresh florals, plants and gifts. With cutting-edge software, our mission is to deliver the best gifting experience online by processing millions of orders a year, enabling small businesses to win big in the ecommerce space. We focus on solving tomorrow's challenges in partnership with our nationwide network of trusted, expert florists. We're made up of a diverse group of big thinkers and decision makers who influence how we operate and the results we deliver. By consistently testing, implementing and celebrating new ideas, we're committed to growing your career from within. Together, we can continue to provide a meaningful experience for our customers, partners and our most valuable asset: our employees.

For all of life's occasions and everyday moments, visit FTD.com and follow us on Facebook and Instagram at @ftdflowers.