1 Fiverr International Job
Fiverr International is Hiring a Remote Customer Support Representative (Orlando)
Fiverr is looking for a dynamic, high-performing team player who thrives in fast-paced environments to join our Customer Support team. If you are an experienced Customer Support Professional who enjoys communicating, helping others and providing long-term solutions to your customers, then this is the role for you. Our Support team quickly adapts to customer needs to deliver a human and consultative support experience through creative problem-solving and a thorough knowledge of how Fiverr works.
Fiverr is the worlds largest freelance marketplace platform It. buyers and sellers through gigs in a massive range of more than 700 categories. Buyers can approach sellers by searching for services and clicking on various gigs, and Fiverr may automatically match sellers and buyers too. There are over 4 million customers in a 160 countries. Check us out at www.fiverr.com
This position requires residing in Orlando. This is an on-site role, 3 days from the office, 2 days from home.
What am I going to do?
- Provide independent and high-quality responses to our customers via email ticketing system and chat
- Provide reliable resolution of critical and high impact problems for customers
- Take ownership of customer issues and follow problems through to resolution
- Work closely with our team leads and shift managers to ensure customer satisfaction.
- Contribute ideas and practical solutions to ensure customers’ satisfaction.
- Recognize trends and service impacting events and escalate properly
- Learn from others and develop yourself as a customer support
What are the qualifications?
- 1 year of customer support/service experience, ideally for a technology product with international clients
- Exceptional communication and interpersonal skills, a real team-player
- Service-oriented personality with a can-do attitude
- Strong problem solving/troubleshooting skills
- Strong ability to operate multiple applications and platforms
- Commitment to excellence: willing to accept constructive feedback, and drive toward continuous improvement
- Detail-oriented, capable of handling multiple responsibilities at once
- Proficiency with data analysis in excel- an advantage
- Familiarity with Zendesk, Jira and automated support/helpdesk systems- an advantage
Job Type: Full-time
Pay: $16.00 - $18.00 per hour
Experience level:
- 1 year
- 2 years
- 3 years
- Under 1 year
Work setting:
- Remote
Work Location: In person
Job Summary
Full Time
$35k-43k (estimate)
04/25/2024
08/22/2024
The job skills required for Customer Support Representative (Orlando) include Problem Solving, Customer Support, Troubleshooting, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Support Representative (Orlando). That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Support Representative (Orlando). Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Support Representative (Orlando) positions, which can be used as a reference in future career path planning. As a Customer Support Representative (Orlando), it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Support Representative (Orlando). You can explore the career advancement for a Customer Support Representative (Orlando) below and select your interested title to get hiring information.
If you are interested in becoming a Customer Support Representative, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Support Representative for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Support Representative job description and responsibilities
Collecting and analyzing customer feedback can also be a part of their customer support representative task.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Support Representative jobs
According to numerous studies, today’s consumers expect customer support representative to be more proactive and personalized.
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Be as polite as possible when talking to clients over the phone.
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Learn to refer to other service or technical departments for follow up as needed.
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Understand the customer’s expectations.
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Step 3: View the best colleges and universities for Customer Support Representative.
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