Description

The individual in this class will partner and strategize with circuit wide division teams to assist them in achieving goals and objectives. The position’s role within the organization is to gather, analyze, and document business requirements of projects involving court divisions, integrating circuit needs, and aligning with the State Courts System (SCS) strategic plan.

Responsibilities also include execution of complex internal management analysis of projects, technological services and conducting studies. Emphasis of this work is on solution development by collecting, analyzing, and summarizing data into a professional work product including observations and recommendations; coordinating work tasks, assisting divisions with operational decisions or modifications of procedures which includes developing and maintaining a comprehensive performance measurement system. The position is responsible for working collaboratively with court teams to document project objectives, map project plans and workflows, and prepare and develop documents, forms, reports, and training materials.

The position serves as a liaison between court operations subject matter experts and developers to review, analyze, evaluate, and document the technical component of data or systems business requirements for data/systems enhancements or new user implementations. The position works with project managers and business technology specialists in developing the appropriate solutions to meet business needs. The Court Business Analyst attends meetings regularly and gives progress reports.

The position works independently, reporting major activities to a senior level manager through periodic meetings.

This position is eligible for a hybrid remote work/onsite schedule after a 90-day period, as outlined by existing Circuit policies and procedures.

Responsibilities

• Works with teams to study, analyze and plan for major projects circuit wide; analyzes program and project goals and objectives to identify opportunities to utilize information technology to achieve maximum efficiency in court administration and operations.
• Works with teams and facilitates identification and definition of business and technical requirements for solution development and integration, including into the application environment.
• Provides technical operations assistance and support to divisions circuit wide on special projects to accomplish objectives; assists with the design, specifications, case and workflow mapping, business process analysis, and documentation of special projects such as courtMap, Criminal Justice Information System (CJIS), Odyssey and other technology projects.
• Interacts with organization leaders as well as external entities to assist in defining project vision, scope and implementation plan to enhance processes or initiate new solutions and creates and design specific plans to implement in alignment with the circuit’s needs and SCS strategic plan.
• Gathers business requirements by conducting detailed interviews with business users and stakeholders; collects, analyzes, and summarizes data, understands user needs and translates them to case and workflow processes; transfers knowledge to the product development team; and works to understand design requirements both in new development and enhancements to existing development.
• Leads field visits in order to build stakeholder relationships, evaluates business operating practices, and recommends business practice efficiencies that complement software development or other processes.
• Assists divisions in the development of objectives based on the courts Strategic Plan; monitors, evaluates and reviews programmatic performance of assigned projects.
• Presents recommendations and knowledge to division stakeholders through presentations and written documentation; manages stakeholder expectations and cultivates professional relationships with key partners.
• Communicates effectively and interacts on a regular basis with the project manager and development team during different stages of the project; prepares flow diagrams, charts and tables, develops recommendations and observations, and prepares descriptive information and reports.
• Communicates status of key deliverables to project manager and project team, internal and external stakeholders, and reports status and health of project to senior management.
• Participates actively in all phases of the project, including planning and analysis, design, development, testing and implementation, and training; provides direction on managing day-to-day activities and adhering to project deliverable due dates.
• Develops detailed work plans, completes deliverables and related materials for performance analysis projects; prepares interim project status reports and attends status meeting.
• Schedules and leads meetings and ensures that agendas, tasks, assignments, and research are completed; ensures that meeting minutes are taken and distributed to appropriate individuals.
• Maintains project notes, documentation, and deadlines for short-term and ongoing projects, and monitors and reports project compliance; and ensures that approved project requirements are fully met within established standards.
• Researches, collects information, writes and updates system training manuals and develops operating procedures and manuals; develops written and graphic materials in multimedia environments; writes/edits and creates layout content for a variety of mediums.
• Conducts internal and external system trainings and demonstrations for stakeholders – circuit wide, statewide, at conferences, and other meetings.
• Performs administrative functions, such as preparing surveys, reports, memoranda, and provides input for budget preparation and grant applications.
• Attends and conducts staff and other professional meetings to exchange information; attends technical or professional workshops or seminars to improve technical or professional skills.
• Provides and analyzes statistics and reports; represents initiatives at public events and other governing bodies; participates on committees and task forces.
• Gathers information/data and prepares special reports documenting activities for the area of responsibility; and provides analysis and recommendations on various issues as directed by superiors.
• Establishes and maintains effective liaison and communication with the Judiciary, Court Administration staff, Clerk of the Courts, Miami-Dade County, Office of the State Courts Administrator, and other court partners, parties, and stakeholders relevant to the area of responsibility.
• Performs other related duties as required.

Qualifications

• Bachelor’s degree in information technology, business management, public or business administration or a closely related field.
• Five (5) years of related professional administrative and/or program management experience, which shall have included responsibility for analyzing, designing, testing and implementation to accomplish project objectives; experience managing projects with diverse stakeholders.
• Master's degree or law degree may be substituted for one (1) year of experience as indicated above.

Knowledge, Skills, and Abilities (KSA's):

• Knowledge of organizational business processes, computer applications, operating systems, and current technologies available to facilitate product and service delivery to all customers.
• Knowledge of management principles and effective project management practices.
• Knowledge of federal, state and local laws, ordinances and regulations.
• Knowledge of research techniques and methods and the sources of current information.
• Knowledge of the principles of management and public administration.
• Knowledge of strategic plan development and performance measurement techniques.
• Experienced in managing multiple projects and goals simultaneously.
• Advanced communication skills and ability to develop and maintain relationships with key stakeholders.
• Skilled at gathering and interpreting relevant data and information.
• Ability to manage staff, time, and resources to accomplish goals and objectives; and ability to accurately assess resources needed to carry out planned actions.
• Leadership and interpersonal skills to work across boundaries and to establish and maintain professional working relationships with co-workers, management, and others; mentors and works effectively with people of different abilities/skills.
• Advanced analytical and problem-solving skills and able to think logically.
• Contributes to a collaborative environment between court operations divisions, administrative divisions, and the technology department.
• Ability to gather, analyze, interpret, summarize and present complex data in a logical format.
• Ability to effectively communicate both orally and in writing; and ability to communicate proficiently in written reports as well as delivering information through presentations.
• Ability to communicate effectively and facilitate appropriate information exchanges at all levels within the circuit, Administrative Office of the Courts (AOC), and the Florida Courts.
• Ability to understand customer expectations and ensure work meets those expectations.
• Ability to logically integrate ideas/information to form effective goals, objectives, timelines, action plans and solutions, prioritization and effective time management.
• Ability to analyze and document complex business and technology processes.
• Ability to learn new technology in a fast-paced environment.
• Ability to identify, analyze and resolve problems in a consultative manner bringing problems together with recommendations for solutions.
• Ability to multi-task and effectively coordinate multiple projects simultaneously.
• Ability to operate personal computer database and spreadsheet applications.
• Ability to identify risks and outcomes associated with courses of action; ability to develop action plans/strategies for the purpose of ensuring the desired outcome.
• Ability to accomplish work objectives in cooperation with agency, court and state colleagues and officials; and complete assignments within deadlines set by supervisor.
• Ability to oversee project work in progress and evaluate the quality and accuracy of the deliverables.
• Ability to achieve excellent results with little need for direct/oversight.
• Ability to accept personal responsibility for the quality and timeliness of work.
• Ability to exercise judgment and make timely, sound, strategic decisions and recommendations consistent with organizational objectives.
• Ability to think critically.

Physical Demands

Working Conditions