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Customer Service Specialist
Internally titled: Traveler Support Specialist (TSS)
**For consideration, applicants must live/ relocate to the state of Massachusetts prior to their start date of Monday, March 11th
At EF Ultimate Break, we give anyone 18-35 an opportunity to transition from tourist to traveler. We do more than help people get a stamp in their passport, our guided tours encourage them to step outside their comfort zone, create forever friendships, immerse themselves in unfamiliar places, expand their mind through new cultures and come home with a changed perspective of the world. WARNING: working at Ultimate Break, may inspire your own desire to see the world, good news is- we’ll help with that.
The Opportunity
Traveler Support Specialists (TSSs) are obsessed with customer satisfaction and thrive in a fast-paced, dynamic environment. You’ll serve as the voice of EF Ultimate Break, fielding calls, text and chats from our travelers and servicing those inquiries in an enthusiastic, knowledgeable and compassionate manner.
Who We Are Looking For
Why you’ll love working here:
Work in our beautiful Cambridge office where you’ll enjoy comprehensive professional development, frequent social programming, and our employee-run “EFinity” groups: Black@EF, LGBTQ @EF, Latinx @EF, API@EF, Accessiblility@EF, Jewish@EF, Faith@EF, Indigenous@EF, and Parents@EF.
You can also expect:
About EF Education First
At EF we believe that the world is better when people try to understand one another. Since 1965, we have helped millions of people see new places, experience new cultures, and learn new things about the world and about themselves. Our culturally immersive education programs—focused on language, travel, cultural exchange, and academics—turn dreams into international opportunities.
When you join EF, you join a multicultural and diverse community working across 600 schools and offices in 50 countries, all with one shared mission of opening the world through education. Whoever you are, whatever you are passionate about—we welcome you and want you to bring that to work every day. EF is proud to be an equal opportunity employer and we are committed to inclusion and belonging across race, ethnicity, gender identity/expression, sexual orientation, age, religion, ability, parental status, experience, and everything else that makes you unique.
Founded in Sweden in 1965, EF has schools and offices around the world, including hubs in Boston, London, Mexico City, São Paulo, Shanghai, Stockholm, Zürich, and more. Learn more at https://ef.com
Full Time
$44k-56k (estimate)
05/11/2023
06/05/2024
efultimatebreak.com
Cambridge, MA
50 - 100
The job skills required for Customer Service Specialist include Customer Service, Problem Solving, Attention to Detail, Organizational Skills, Flexibility, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Specialist. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Specialist. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Service Specialist positions, which can be used as a reference in future career path planning. As a Customer Service Specialist, it can be promoted into senior positions as a Customer Service Team Leader that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Specialist. You can explore the career advancement for a Customer Service Specialist below and select your interested title to get hiring information.
If you are interested in becoming a Customer Service Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Service Specialist for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Service Specialist job description and responsibilities
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Service Specialist jobs
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Communicate as efficiently as possible.
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Step 3: View the best colleges and universities for Customer Service Specialist.