You haven't searched anything yet.
Be part of something bigger!
As the world and the way people live is changing, at Bekaert we believe it’s our responsibility to contribute to finding new solutions for the future. Our ambition is to be the leading partner for shaping the way we live and move. And to always do this the Bekaert Way – safe, smart, and sustainable.
With a heritage of more than 140 years, we continue to strengthen our core competencies that have made Bekaert a global market and technology leader in material science of steel wire transformation and coating technologies. Today, we also apply our expertise beyond steel to create new solutions with innovative materials and services for markets including new mobility, low-carbon construction, and green energy.
As a dynamic and growing company with over 27,000 employees worldwide, 75 nationalities, a retention rate above 90% and almost € 7 billion in combined revenue in 2022, we're looking for someone like you to join our team!
Why join us?
Function of regional application Manager is to give customer support and be the application specialist.
Application knowledge & support towards market managers and market intelligence managers:
Act as technical application expert for the segment, supporting the market managers and GSM, by giving technological support, showing profound application knowhow and perform joint customer visits. Understand market landscape and dynamics, supporting the market intelligence managers and GSM, by gathering information on market trends and sizing, pain points, power adopters and their KPI.
Projects for customers: Take the lead in application projects in close collaboration with internal (R&D, Quality, GSM, MM, MI) and external stakeholders/partners (subcontractors, universities, third parties).
Customer support / troubleshooting: when there is an improvement opportunity or a problem, contact/go to the customer, propose solution, troubleshoot and fix the problem, coordinate with the BFT organization.
In depth understanding of the segment (product portfolio, product performance, customer applications, competitors’ portfolio
In depth knowledge of the applications, market and technology trends, technical challenges, unmet needs, development needs, product specs & properties, production processes, and way of working at the customer.
Provide technical assistance to MM and GSM for all applications and product related topics and in technical and market trends aspects.
Support of customers through visits and be the preferred contact point for applications, technical and product-related topics.
Performance indicators:
Being recognized as expert & providing expertise towards the organization and the customers
Proactively contribute to product roadmap. Be the known receiver for ideas and translate ideas into workable proposals. Works in close collaboration with R&D manager who is the owner of the development.
Establish contacts for new developments and co-operations
Inform customers of technical developments, organize evaluation of product innovations, follow-up on test results etc.
Build compelling value propositions: understand the value of products in function of the application requirements at the customer
Quantify the value: determine the context for pricing of products, (competitive prices, value of technical performance benefits)
Performance indicators:
Qualitative and regular inputs on market information (evolution, trends, VOC) actively support marketing tools content
For application projects, formalize the agreed application projects in project charter, with involvement of customer & internal organization (R&D, MM, GSM)
Execute timely the agreed projects and request for additional support where needed in collaboration with the GSM
Give periodically updates on defined projects
Performance indicators:
Executing customer projects in a result driven, time wise and efficient manner
Understand the value chain and customers positioning, customers/end-users pain points, identify key decision makers and their KPI, market size potential and outlook.
Map competitors and their products/solutions in a specific application and industry, input the information in the competitor database, support MM in the use of the database. Quantify competitors market shares.
Analyzing these competitive products, mapping and benchmarking – making value curve, SWOT analysis.
Performance indicators:
Ability to present market intelligence and competitive knowledge and ensure all insights are provided in the competition database.
Represents Bekaert at fairs, events, conferences, seminars
Networking with stakeholders in the market subcontractors, customers down the value chain, experts buying and non-buying stakeholders
Transfer application knowhow to internal customers (operators, process engineers, quality, MM and GDM)
Describe customer applications and help mapping value chain and value proposition.
Performance indicators:
Structured internal, external and to customer presentations and training
Provide support to the quality manager and the market manager in solving complaints technically & commercially
Involves quality, process, R&D when/if needed, organizes joint visits.
Make own judgements on how to deal with customer issues. Makes on the spot effective decisions. Gives reliable advice to internal services on how to solve customer issues.
Performance indicators: Solved complaints, problems, and issues.
DESCRIPTION & DIMENSIONS
ESSENTIAL SKILLS & COMPETENCIES
Will you dare to take the next step?
Join us to unlock your full potential AND have a true impact in pushing the boundaries of what is possible.
We're looking for individuals who are not afraid to take risks and explore new ideas. If you are passionate about personal growth and bringing your authentic self to work, we want you on our team!
At Bekaert, we celebrate diversity and are committed to creating an inclusive work environment. We do not discriminate based on race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status.
To learn more about us and our exciting career opportunities, visit Bekaert Careers
Full Time
$103k-129k (estimate)
03/03/2024
05/30/2024