Baldwin Supply Company is the leading distributor of conveyer belts, mechanical power transmission, electric motors, and control products in the upper Midwest. We are searching for an experienced Inside Sales representative for our Plymouth branch to help us achieve the highest level of customer satisfaction. Our employees have a passion to anticipate and meet our customer’s needs, a strong sense of team camaraderie, loyalty, and an insatiable desire to attain the highest levels of creating relationships, solution and value throughout our company.

Our Inside Sales representatives are responsible for growing and managing assigned accounts and work jointly with our outside sales team to perform business development activities to expand the business. The Inside Sales position acts as a liaison between customers and the outside sales team by providing pricing, availability and any required customer service to ensure excellent customer satisfaction.

Responsibilities include:

• Respond to customer inquiries regarding product selection, placement of orders for standard products and services, requests for prices and quotations, and handle customer credits and complaints
• Access, update and maintain records for individual customer accounts with attention to details
• Coordinate activities with internal company departments, vendors and common carriers
• Provide technical and product assistance to customers in order to generate new and repeat sales
• Analyze individual solutions and take appropriate action to ensure customer needs are met
• Attend product and training sessions
• Develop superior product knowledge and assist customers with product application
• Other duties and/or projects as assigned

Requirements

• Minimum of five years of industrial inside sales experience. College degree is helpful, not necessary
• Proven history of meeting sales goals and growing sales
• Technical experience and aptitude
• Experience in working and partnering with an outside sales team
• Ability to learn and retain Baldwin Supply Company product and process knowledge
• Excellent communication skills, including written, interpersonal and listening
• Capable of analyzing issues and developing solutions
• Problem solving and analytical ability
• Ability to be creative and innovative
• Confidence and professionalism in representing the Company
• Willingness to be a team player
• Ability to complete a successful criminal background check and drug test

What Baldwin Supply Company offers:

• An established, successful company with a 100 year-old history
• A work environment that promotes a team and family spirit that fosters camaraderie throughout the company
• A new light filled, nicely designed office environment that includes a gym and game room
• A competitive salary with monthly bonus potential
• A comprehensive benefits package including medical, dental, and vision insurance, 401k with a match, life insurance, short and long-term disability, Paid Time Off (PTO), 8 company paid holidays, among other favorable offerings.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Health insurance
• Paid time off
• Paid training
• Vision insurance

Experience level:

• 5 years

Shift:

• Day shift

Supplemental pay types:

• Bonus opportunities

Weekly day range:

• Monday to Friday

Work setting:

• In-person
• Office

Work Location: In person