We’re ALTEN Technology USA, an engineering company that provides solutions for engineering, technology, and product development projects. For decades, we’ve been helping our clients develop products that are changing the world, whether that’s by shaping the future of space exploration, saving lives with medical devices that set a new standard of care, or creating the fully autonomous electric taxi of tomorrow. Our team of more than 600 people works across industries including aerospace, medical devices and life sciences, unmanned systems and robotics, automotive OEM and tier 1 suppliers, commercial vehicle, electric vehicles, rail, and more. Our offices across the US have different industry focuses and engage with our clients in different ways, ranging from working on-site at client facilities to performing product development at our delivery centers.

ALTEN Group, our parent company, has been a leader in engineering and information technology for more than 30 years. ALTEN Group operates in 30 countries across Europe, North America, Asia, Africa and the Middle East and employs more than 36,000 people, 88% of whom are engineers. The company covers the whole development cycle and offers a choice of service levels, from technology consulting to complete project outsourcing.

When you join ALTEN Technology USA, you join a group of people passionate about collaborating to solve some of the world’s most technical engineering challenges. Our success is tied to taking care of our employees by building relationships and providing opportunities for mentorship and career growth. We offer comprehensive benefits for all full-time employees, including medical, dental, and vision insurance; a 401(k) plan with employer matching; paid time off (PTO); paid parental leave; and mentorship to help you take your career to the next level.

The technical writer will be responsible for writing documentation covering new and existing modules of the application, as well as editing and reorganizing a substantial quantity of existing documentation, all via a web-based wiki. The audience for the documentation is both non-technical users (experimenters), as well as the software developers and data scientists that create and maintain the simulation models. It is expected that the documentation will cover the web apps. high-level architecture, step-by-step guides on how to use its various modules, as well as how to programmatically access the application’s back-end services/APIs (with usage examples).

• Work with modern software architecture patterns and the ability to rapidly achieve proficiency in new areas with minimal guidance would be valuable.
• Develop documentation for the Selling Partner API and Marketplace Web Service (MWS) via collaboration with Subject Matter Experts (SMEs)
• Content creation and editing tasks for a variety of technical content assets
• Author content according to a style guide and identify style guide updates and improvements
• Manage a weekly work queue of documentation requests
• Proactively identify needed process improvements, documentation design improvements, and road blocks to content development and design solutions to address them
• Appropriately identify issues needing escalation
• Able to act in an advisory capacity to teams creating draft source documentation

• 5 years in a technical writing role on a highly technical subject matter
• Bachelor’s Degree in Communications, Computer Science, English or a related field

• Experience with software developing/coding
• Experience working directly with engineers and subject matter experts
• Experience managing a work queue in an issue tracking system (Jira, Team Foundation Server)
• Knowledge of web analytics and reporting
• Experience deriving actionable content plans from social media engagement and response
• Experience maintaining a style guide
• Familiarity with Open API and Swagger specifications
• Experience working with Java, C#, Python, etc.
• Experience with Git, GitHub, Markdown, authoring tools, repository management and source control systems