Opportunities:

• Are you able to deliver a five-star customer experience?
• Do you have formal presentation skills needed to sell and close deals?
• Does working for a family-centric organization based in a small-town environment appeal to you?
• Do the values of stewardship, versatility, and family resonate strongly with you?
• Do you find the improvement of people’s lives through stewardship of God-given resources inspiring?

Then Kaspar Outdoors is for you!

Primary Function:

Provides quality service to customers, potential customers, and co-workers via telephone, in person and email. Maintains in-depth knowledge of products and services offered by the company to maximize the efficiency of the organization.

Position Responsibilities include(but not limited to):

• Service accounts of all sizes by representing the business externally with clients and internally through cross functional collaboration.
• Assist with the onboarding and customer support and customer success.
• Proactively remain connected to the accounts and ever-changing market to access opportunities and ensure all viable accounts are engaged regularly in an effective manner.
• Deliver customers a five-star experience.
• Impeccable follow-through and follow-up skills are required.
• Effective prospecting and nurturing of leads as required by management.
• Listens to customer complaints and suggestions and discusses resolution requests with Supervisor.
• Obtains customer feedback and share with leadership for continuous improvement.
• Collaborates with production, shipping, warehouse as needed.
• All other duties assigned by management.

Skills:

• Persuasive speaking and formal presentation skills are needed to sell and close deals.
• Excellent communication skills in both written and spoken formats.
• Creative thinking and problem-solving aptitude.
• Ability to digest, to understand and verbalize complex data and product information related to the business.
• Must be able to work autonomously, be a self-starter, and be highly motivated and success driven.
• Highly productive. Strong time management skills and are always looking for ways to improve the process and maximize opportunities.
• Basic computer software skills (MS Office, Outlook, etc….)
• Ability to build relationships with customers easily.
• Ability to multitask in a fast-paced environment.
• Ability to maintain a clean, neat, and appealing work environment and personal appearance.

Qualifications:

• High School diploma or general education degree (GED) required; College preferred.
• Familiarity with MS Office Applications (Word, Excel, Access, Power Point, Outlook, etc…) and ERP software preferred.
• Must possess current and valid driving record with clear history for the past three years.

Physical Requirements:

• Must be able to sit and/or walk (33-75%) for extended periods of time.
• Must be able to stoop, bend, twist and lean (10-25%)
• Must be able to lift 25 pounds occasionally (0-33%)

Work Environment:

• Typically, inside a climate-controlled office and is required to occasionally move from office to manufacturing areas and outdoors to perform duties.
• Occasional exposure to manufacturing environment where the use and wear of proper protective equipment (PPE) such as safety glasses or side shields on glasses and closed toe shoes are mandatory