THE PURPOSE OF ACTIONSTEP

We think Lawyers are Awesome. We have deep respect for what lawyers do. Lawyers impact every milestone in our lives and businesses. It benefits everyone when lawyers have the freedom and tools to do their best work for their clients – to be awesome. Actionstep exists to help Lawyers be awesome.

ACTIONSTEP VALUES

We are defined by our purpose and what we value. Our values are core to what we are and what we aspire to be. Our values help us make good choices and guide us in our actions and how we behave. They underscore how we treat each other, our partners and our customers, remind us how we should act and what our focus needs to be, and they help us navigate the future.

Actionstep is a pioneer in the development and sale of software-as-a-service (SaaS) products, specializing in the delivery of Legal Practice Management software. We are a fast growing, dynamic business with a global customer base of more the 30,000 and a team of over 180 in the USA, Australia, UK, Canada and New Zealand. 

 We are seeking an experienced IT Administrator to support our mostly remote workforce of 200 employees. In this role, you will be responsible for ensuring our staff has the technology resources and support needed to work effectively from home offices. This role acts as the point of escalation for IT-related technical issues.
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WHAT YOU WILL BE DOING

· Provide desktop support and troubleshoot hardware/software issues for employee laptops/desktops

· Manage employee email accounts and distribution lists in Office 365

· Administer and maintain Azure Active Directory for user authentication and access

· Create and manage Office 365 groups. Administer Teams and SharePoint sites.

· Serve as a front-line IT help desk, providing remote technical assistance via a ticketing system

· Monitor and respond to help desk tickets in a timely manner, escalating issues when needed

· Configure group policy, conditional access policies, SSO, and MDM systems such as Intune and Jamf

· Deploy security updates and patches for desktop/laptop systems

· Set up new employee laptop/desktop systems and provision required software/access

· Manage vendor relationships for IT services and equipment

· Develop and maintain IT documentation, policies and procedures

· Handle full employee onboarding process for new hires, setting up accounts/access

· Manage offboarding process for terminated employees, revoking access securely

Relationship Management:

• Build and maintain strong working relationships with all internal and external parties ensuring transparent, proactive and effective communication always.
• Attending and proactively contributing to internal meetings with the view to add value in a constructive manner.

Professional Development:

• Being a thought leader both within Actionstep but also in the wider industry.

• Staying abreast of industry best practice patterns, products and technologies and assisting in process improvement activities as required.

Continuous Improvement:

• Actively contribute to the development and maintenance of a strong department culture ensuring knowledge and experience is shared.

Health & Safety:

• Assume responsibility for your own and others safety and wellbeing, following all safety and wellbeing procedures and instructions, including reporting hazards, incidents and accidents and participating in safety and wellbeing initiatives and programmes as required.

Other Responsibilities:

• Undertaking any other reasonable duties as required 

Experience & Qualifications:

• 5 years experience as an IT Administrator or Desktop Support Specialist
• Bachelor’s degree or equivalent in IT Administration or a related field

· Extensive hands-on experience with MacOS, Windows 11, and the Office 365 suite

· Strong working knowledge of Azure Active Directory, Exchange Online, SharePoint

· Expertise in remote desktop support and troubleshooting

· Experience with IT help desk ticketing systems

· Outstanding customer service skills with ability to explain technical issues clearly

· Self-motivated with excellent time management skills for a remote role

• Familiarity with network security best practices.
• Excellent communication and teamwork skills to collaborate effectively.

Personal Skills, Attributes & Behavioural Competencies:

• Ability to work in both team and individual capacities.
• Ability to manage multiple streams of work effectively.
• Ability to manage your daily workload through best practice time management techniques.
• Great communication and interpersonal skills.
• Passionate about teamwork and collaboration.

WHO YOU WILL WORK WITH

Reports To:

• Chief Technology Officer

We have a fantastic and inspirational working environment!

• Robust variety of Medical plan offerings (as well as Dental and Vision)
• 401(k) Match
• Flexible working
• Wear what you like to work.
• Take your birthday off.
• Competitive benefits package including unlimited Annual Leave.
• Friday afternoon socials and frequent team building events.
• Outstanding offices in great location close to Union Station
• Relaxed and friendly team who genuinely care about each other
• Fantastic training and development opportunities.