U.S. CITIZENSHIP OR GREEN CARD REQUIRED

Your future duties and responsibilities:

• Modernize the capabilities offered by National Consumer Complaint Database (NCCDB) using the Salesforce Platform.• Provide an avenue to consumers, drivers and industry professionals to submit a complaint through telephone, email and web, at a minimum, for various complaint types and categories, and track the complaint through its lifecycle.• Authenticate internal FMCSA users using DOT MyAccess solution, and users external to FMCSA using Login.gov • Implement a workflow that tracks the complaint as it moves through the handling process and allows FMCSA personnel to respond to complaints in an effective manner• Integrate with the data platform to store and/or retrieve information relevant to the complaint.• Migrate the existing complaint data to the new platform.• Utilize Mulesoft’s Anypoint Platform to design, develop and orchestrate APIs, and implement the new data exchange platform for FMCSA.• Work closely with the Software Architect and other technical team members, government stakeholders, and subject matter experts in developing solutions on the Salesforce platform.

Required qualifications to be successful in this role:

• BS in Computer Science, Information Systems, Engineering, Business, or other related scientific or technical discipline. • 7 years previous development experience with Salesforce.com (5 with Apex and Visualforce)• 5 years of extensive experience implementing in Platform, Service and Experience Cloud• Solid understanding of and detailed experience with Salesforce.com architecture and API• Experience integrating Salesforce.com with other applications• Experience with Lightning Web Components (LWC) framework• Experience with Agile development methodologies• Certified Salesforce Platform Developer credential required• Experience using Mulesoft and data pipelines• Ability to obtain a Public Trust clearance

Nice to have’s:

• Salesforce Public Sector Solutions Accredited Professional• Preferred certifications: Salesforce Administrator, Salesforce Platform App Builder, Salesforce Architect, Salesforce Developer, Salesforce Service Cloud Consultant• Currently hold a Public Trust clearance with Department of Transportation

Job Type: Full-time

Pay: $125,604.27 - $180,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance

Experience level:

• 10 years
• 8 years

Schedule:

• 8 hour shift
• Monday to Friday

Application Question(s):

• Are you a U.S. Citizen or Green card holder?
• Are you a certified SF platform developer?
• Are you strong with LWC?

Location:

• Washington, DC (Required)

Work Location: Remote