This position is eligible to work remotely within the state of Texas (subject to change). Must attend meetings/trainings at headquarters in Austin, TX as required by management.

To apply for this position, complete an on-line application through the Applicant Career Section or WorkInTexas. TxDMV does not accept paper applications.

Applicants who require an accommodation for the interview process should contact Human Resources at 512-465-4043 when contacted to schedule an interview.

GENERAL DESCRIPTION

Our mission at the Texas Department of Motor Vehicles (TxDMV) is to serve, protect and advance the citizens and industries in the state with quality motor vehicle related services. We are a dynamic state agency dedicated to customer service, consumer protection and the success of motor vehicle-related industries.

Performs complex (journey-level) analysis of licensing and permitting related issues in support of the Texas Department of Motor Vehicles (TxDMV), Motor Vehicles Division (MVD), Licensing Section. Work involves managing and reviewing complex licensing concerns for applicants or dealers; researching criminal background histories; evaluating and summarizing findings; corresponding with applicants and licensees for more information; and assisting the Lead Background Analyst to plan and coordinate Licensing Committee meetings. Works under general supervision with moderate latitude for the use of initiative and independent judgment.

ESSENTIAL DUTIES

Interprets and applies Texas statutes and TxDMV Board rules related to ineligibility for a license and MVD fitness rules currently in place.

Conducts research on criminal history or additional background information found on applicants and licensees to determine compliance with licensing requirements.

Contacts police departments as well as district and county clerks to obtain licensee background information. Uses resources such as LexisNexis, PACER, and county websites.

Conducts research of state and federal statutes, regulations and other issues related to licensing program activities.

Serves as point of contact for applicants and licensees regarding action taken by MVD in relation to an application or license’s criminal history or other background information. Provides additional information and technical assistance on licensing program specifics and requirements.

Analyzes and summarizes license eligibility issues both orally and in writing for Licensing Manager/Division Director review and makes recommendations on how licensing applications should proceed. Prepares cases for review by the Licensing Committee and the Enforcement Division.

Assists in coordinating fitness and eligibility review process to include preparation for and scheduling of Licensing Committee meetings.

Refers Licensing Committee approved applications back to the assigned License Specialist. Contacts applicants if their case is denied and provides them with options on how to proceed.

Provides consultative services and technical assistance to staff regarding licensing eligibility issues and the licensing program.

Assists with the implementation of new policies related to escalated eligibility reviews and with the development of policy and procedure manuals.

Assists in the preparation of administrative reports related to the Background Eligibility Review process.

Assists with the development of policy and procedure manuals related to the licensing program.

Assists with training staff on criminal fitness review.

Travels up to 10% of the time. Travels by car (may include flying). May include overnight travel. May require working extended hours and some evenings and weekends, as needed.

Required to attend work regularly and adhere to approved work hours in accordance with department policies and procedures.

Performs other duties as assigned.

KNOWLEDGE, SKILLS, AND ABILITIES

Knowledge of statutes, administrative rules, and agency policies related to the program area.

Skill in the use of a computer and applicable software; skill in customer service and providing accurate, timely information to internal and external customers.

Ability to gather, correlate and analyze information; ability to interpret policies and procedures; ability to communicate effectively.

The above statements are not a complete list of all responsibilities, duties, and skills held or performed by employees in this job. Employees may perform other related duties as assigned.

MINIMUM QUALIFICATIONS

Education and Experience

Education - Graduation from an accredited four-year college or university with major in business, public administration, criminal justice, or related field preferred.

Experience - Minimum three (3) years’ experience in a field related to the agency program, or reviewing/analyzing criminal history data, and one (1) year experience in reviewing eligibility for a licensing or regulatory agency.

Substitution Note: Additional work experience of the type described, or other related education may be substituted for one another on a year-for-year basis.

Licensure and/or Certification – If driving is required, must possess a valid driver’s license from your state of residence.

Regulatory Knowledge – Working knowledge of, or the ability to rapidly assimilate information related to TxDMV, State and Federal regulations, legislation, guidelines, policies, and procedures.

ADDITIONAL INFORMATION

This position is eligible to work remotely within the state of Texas (subject to change). Must attend meetings/trainings at headquarters in Austin, TX as required by management.

Remote work employees must meet these criteria for the remote work location:

• Adequate desk space in a dedicated, contained area that is secured and protected at all times.
• Remote work location is in a quiet environment free of background people and noise during business hours.

Physical and/or Environmental Demands:

The physical and environmental demands described here are representative of those encountered and/or necessary for the employee to successfully perform the essential functions of this job; reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Environment: Office;

Ambulatory skills, e.g. stand, walk, sit;

Hand-eye coordination and arm/hand/finger dexterity;

Ability to speak, hear, and exercise visual acuity;

Ability to transfer weights of 10 or more pounds anticipated for this position;

Driving requirements: Minimal

TRAVEL

May travel up to 10% of the time. May include overnight travel. Travels by car and possibly by plane. May require working extended hours and some evenings and weekends, as needed.

REGISTRATION, CERTIFICATION AND/OR LICENSURE

A valid Class "C" driver's license is required. If not currently a Texas resident, must obtain a Texas Driver's License within 30 days after entering Texas as a new resident. A satisfactory driving record is required for operating state or personal vehicles to conduct department business.

BENEFITS

The State of Texas offers a variety of benefits for you and your family that are comprehensive and, on average, make up about one-third of total compensation. Benefits include:

QUALIFIED EMPLOYER:In addition, the Texas Department of Motor Vehicles is considered a qualified employer for the Department of Education’s Public Student Loan Forgiveness (PSLF) program.

Job offer and continuation of employment is contingent upon:

• Proof of education and experience listed on the application
• Eligibility to work in the United States
• Satisfactory results from a pre-employment criminal history background check and driver’s record check
• Compliance with Selective Service registration for males ages 18-25
• Required to attend work regularly and observe approved work hours in accordance with department policies and procedures.

Veterans:

If selected for the position the following must be provided for proof of veterans’ preference:

• Veteran must provide form DD 214
• Surviving Spouse or Orphan must provide DD 1300 or DD 214.

Military Occupational Specialty (MOS) codes that may correspond to the state classification title for this position are listed on the State Auditor’s Office Job Descriptions; click on the occupational category for the position. Additional MOS can be found at the State Auditor’s Office Military Crosswalk Guide.

The Texas Veterans Commission provides helpful employment information.

Submission of Application:

Your application must be complete, accurate and reflect all experience and education. Omission of data can be the basis for disqualification. "See Resume" is not accepted in lieu of a completed online State of Texas application but attached resumes may be considered as additional supplemental information.

AN EQUAL OPPORTUNITY/AFFIRMATIVE ACTION EMPLOYER

The Texas Department of Motor Vehicles is an equal opportunity employer and does not discriminate on the basis of race, color, disability, religion, gender, national origin, age, sexual orientation, veteran’s status, genetic information or protected activity. The TxDMV provides accommodations for persons with disabilities in accordance with the American with Disabilities Act. If you need help with the employment process or require other accommodations, please contact the Human Resources office for assistance at 512-465-4043.