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nFUZION is Hiring a Remote Customer Success Manager
Hiring Remotely in Florida.
We offer a competitive compensation packages including benefits such as health insurance, retirement plans, and paid time off. Join our team today and make a significant impact on our customers' success!
Salary: $100,000 to 120,000 per year based on experience.
Job Title: Customer Success Manager
Join our journey in disrupting Healthcare with our revolutionizing behavioral science
based software platform.
Company Overview
As an early-stage startup company, striving to improve the health of our communities. Our cutting-edge platform empowers health care organizations to unlock psychological barriers of their members towards important medical procedures such as Cancer Screenings and Medication management.
We have already established partnerships with several Top-10 health insurance companies in
the U.S and are currently managing 1.8 million lives. Our impressive growth within the last 12 months sets the stage for our next big leap: scaling towards becoming a dominant U.S health insurance market player. As part of our growth strategy, this position is based in the US, and will work closely with an international team.
Position Overview
As a Customer Success Manager (CSM), you will own the relationship and success of our customers, which are primarily US health insurance companies – from their initial solution onboarding & implementation phase, through ongoing program execution, measurement, and expansion phases.
You will be responsible for meeting with the customer, determining their strategic needs and ensuring they’re met from initial program installation -- which includes content creation and configuration management, to operational execution, along with producing ongoing program reporting of results.
We are looking for a results-oriented, energetic, and highly motivated individual with a genuine curiosity about the customer’s business needs, strong technical or clinical orientation and ability to deliver the MedOrion solution value to our customers. This is an individual contributor role, reporting to the Head of Customer Success.
Key Responsibilities
· Own the relationship with your customers and help ensure their satisfaction.
- Develop and maintain strong relationships at all levels within the customer organization.
- Campaign management, including content creation and management, and campaign execution.
- Responsible for the deployment and on-boarding of the customer
- Monitor usage and engagement level and work together with the client to optimize and demonstrate constant value.
- Analyze customer results to identify insights and opportunities.
- Develop, deliver and execute customer success plans which outline critical success factors and measures for success.
- Increase customer engagement and overall satisfaction.
- Identify and manage potential risks and issues that could impact customer satisfaction.
- Leverage customer interactions to identify opportunities for upselling and expansion.
- Serve as an escalation point for Customer issues to ensure they are resolved quickly.
- Identify opportunities to constantly improve the customer success experience.
- Work with R&D and product teams to constantly improve the product.
Qualifications
· Customer Success experience
- 3 Years of experience in Customer Success, Account Management, or Relationship Management
- Experience working with large and complex enterprise clients or vendors.
- Strong knowledge and understanding of the US health insurance industry.
- Project management experience
- Exceptional communication skills
- Highly organized and detail oriented
- Strong analytical skills
- Proactive, driven, and self-motivated
- Ability to multitask and function in a fast-paced environment.
- Strong sense of ownership
- Marketing & Call To Action Campaign messaging creation experience
- Experience with HTML
- Experience with Facebook Ads
- Mailgun experience
- Additional Preferred experience:
- Experience in at least one of these programs is beneficial
- CAHPS
- HEDIS
- Value-based care
- Quality management
- Experience or background in Behavioral Science or Behavioral Psychology
Job Type: Full-time
Pay: $100,000.00 - $120,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
- Work from home
Schedule:
- 8 hour shift
- Monday to Friday
Location:
- Florida (Required)
Work Location: Remote
Job Summary
Full Time
Business Services
$100k-139k (estimate)
04/27/2024
05/14/2024
nfuzionit.com
JEFFERSONVILLE, IN
<25
2003
TIMOTHY CLARK
<$5M
Business Services
Related Companies
About nFUZION
We are a high integrity, innovative Staffing and IT solutions team offering Analytics/Data Services, Strategic Outsourcing, CIO Services and Staff Augmentation! Our Staffing & Recruiting Services specialize in IT and Healthcare placements (direct-hire and/or contract). We assist all throughout the US with various clients. Visit us at www.nfuzionit.com to learn more!
The following is the career advancement route for Customer Success Manager positions, which can be used as a reference in future career path planning. As a Customer Success Manager, it can be promoted into senior positions as a Customer Success Director that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Success Manager. You can explore the career advancement for a Customer Success Manager below and select your interested title to get hiring information.
If you are interested in becoming a Customer Success Manager, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Success Manager for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Success Manager job description and responsibilities
Having a customer success manager overseeing the onboarding process helps with retention.
01/03/2022: Pueblo, CO
Customer success managers should have strong organization and presentation skills, but those things can be taught.
12/19/2021: Modesto, CA
They monitor their customers’ happiness closely so that they are able to offer solutions before problems occur.
02/13/2022: Everett, WA
Take time to understand what each customer needs and help customers take the shortest route possible.
01/23/2022: San Jose, CA
The customer success manager characterizes himself with being organized, presentable and acquiring technical skills.
01/07/2022: Minneapolis, MN
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Success Manager jobs
Customer success managers are both salespeople and support professionals.
12/15/2021: Las Cruces, NM
During the operational stage (also known as “Business as usual), Customer Success Managers often provide technical know-how, expertise, and training to customers with the goal making them successful and keeping them satisfied with the business’s products
01/02/2022: Longview, TX
A good Customer Success Manager must have a thirst for knowledge, the ability to learn quickly and easily grasp new software applications.
02/21/2022: Pueblo, CO
Maintain a detailed understanding of products and services, assist customers with questions and suggest the best products for their needs.
12/22/2021: Temple, TX
Customer Success Managers must be strong, natural advocates.
02/15/2022: Clearwater, FL
Step 3: View the best colleges and universities for Customer Success Manager.
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