• Collaborates with and supports all departments within Armstrong Growers and soon Pike Farm Nursery with: Inventory Control, Sales, Operations, Shipping, Production, Accounting to ensure efficiency for each of their modules.
• Troubleshoot any/all system/IT issues that can arise with SBI/Axicom on a priority basis.
• Assist SBI and Axicom when onboarding new sites or equipment as growth and system improvements continues.
• Manages any ongoing system "cases" for correction / improvement; keep the Management Team informed on progress.
• Oversees the company database which is detailed including customers, products and inventory
• Collaborates closely with Production in product creation, pricing and implementing within the system
• Works closely with our VP/GM on annual price increase implementation and maintains the pricing system recently developed.
• Works with Production/Sales to keep custom, SKU, UPC and Tax details current.
• Monitors the health and functionality of the SBI database and troubleshoots minor issues before escalating. Monitors open SBI cases to help facilitate timely resolution.
• Administers internal database access, permissions, and security, and helps provide system training for employees.
• Works with SBI on system enhancements for both new and existing features
• Coordinates with both Axicom and SBI to facilitate resolution when system issues involve both groups.
• Assists with hardware changes/upgrades as needed.
• Responds to emergency calls after hours and facilitates resolution as needed
• Attend weekly Zoom production meetings to present and update the management team on issues being serviced and progress of projects

• At least 5 years of systems platform computer experience & 1 year of database management experience

• Excellent verbal and written communication skills
• Ability to work independently and make sound decisions as well as being part of a team, maintaining professional courtesy and demeanor.
• Bilingual in English and Spanish PREFERRED
• Ability to maintain a database and insure its updated
• Ability to conduct data analysis and generate reports
• Ability to perform basic IT troubleshooting, before escalating issues
• Ability to work under pressure, in a fast-paced environment and multi-task
• Be computer literate with the Windows operating system, Google products, and cloud networks. SBI experience PREFERRED.
• College degree PREFERRED

Hourly rate: will commensurate with experience

• Major medical, dental, vision, and other group benefits.
• Paid holidays and paid vacation.
• Participate in the Employee Stock Ownership Plan (ESOP).
• Participate in Company 401k
• 30% Employee Discount at Armstrong Garden Centers.