POSITION SUMMARY

The Operations Specialist with The Restaurant Store is responsible for assisting the Merchandising Manager with various aspects of maintaining stock levels and presentation standards for a retail branch location. The Operations Specialist will achieve a variety of operational goals through effective receiving, stocking, and presentation strategies that align with the goals of our sales, purchasing, and inventory teams.

ESSENTIAL DUTIES & RESPONSIBILITIES

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Manage efficient receiving and put-away of incoming stock
• Ensure a high level of organization and neatness while completing daily restocking tasks
• Serve as a team leader for operations staff within the location
• Communicate effectively with the Inventory Department to merchandising space within the branch location
• Communicate effectively with the Merchandising Manager to address any operational issues
• Perform the Pick wave function for online order fulfillment
• Maintain the overall cleanliness of the store

KNOWLEDGE, SKILLS, & ABILITIES

• Proficiency with MS Office required (Outlook, Word, Excel, PowerPoint), and experience with CRM systems and project management tools
• Strong analytical and problem-solving skills
• Strong verbal and written communication skills; ability to explain technical and complex concepts in a simple and concise way to ensure ease of understanding
• Demonstrated ability to manage multiple assignments and deadlines in a fast-paced environment
• Ability to quickly adapt as business needs change; ability to address difficult situations with diplomacy and emotional intelligence
• Service leadership approach with a demonstrated desire to exceed expectations

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Work is performed while standing and/or walking, up to and including 9 hours/day
• Requires the ability to communicate effectively using speech, vision, and hearing
• Requires the regular use of hands for simple grasping and fine manipulations
• Requires regular bending, squatting, crawling, climbing, and reaching
• Requires the ability to regularly lift, carry, push, or pull medium weights, up to 50lbs.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is occasionally exposed to moving mechanical parts and vehicles. Occasional activities may involve exposure to marked changes in temperature and humidity, and exposure to dust, fumes and gases. The noise level in the work environment is usually quiet to moderate. The passage of employees through the work area is average and normal.