GreatAmerica Financial Services is a highly successful entrepreneurial company providing equipment financing to businesses across the United States. Our exemplary customer service, our principle-centered business philosophy and our team-based operating approach are key to our success and growth. We Are Looking to Add a Key Member to Our Data Team! A data operations specialist will provide front line support for both data platform stakeholders and the data platform engineering team. This role will be responsible for monitoring, troubleshooting and recurring support of the production data platform including triaging issues and providing break-fix operation support. This role will also serve as the Scrum Master for the Data Delivery agile team with a initial focus on Data Platform Engineering. The idea candidate will be passionate about improving the experience of data platform user community and the reliability and quality of the data housed therein. As a Data Operations Specialist, you will: Responsible for monitoring, troubleshooting, and support of the production data platform including triaging issues and providing break-fix operation support Serve as Scrum Master for the Data Delivery team with responsibilities including organizing and leading scrum ceremonies, removing impediments, and promoting collaboration across the team and the broader release train Ensure the quality of service to data platform stakeholders via interactions with help desk and direct stakeholder support and communication Analysis of available data to diagnose root cause of a problem Escalation and communication of issues to data platform product owner and engineers as needed Ensure recurring data imports/exports contain clean and appropriate data and run in a timely manner Perform updates to configuration tables on an as needed basis in support of recurring reporting Management of open data platform issues including providing stakeholders with progress updates Prepare extensive documentation when logging product issues including observations, diagnoses, and action steps Generate weekly reports summarizing production performance, release notes for upgrades, and troubleshooting guides Promote a data driven culture throughout GreatAmerica via active participation in a data champion community utilized for knowledge and best practice sharing To be successful in this role you will need: Experience Experience with SQL, preferable Microsoft SQL Server or ETL tools Experience working in an agile development environment required with experience in the role of a scrum master a plus Computer Skills Experience working with databases, specifically with Microsoft SQL Server using T-SQL Experience with Informatica or SSIS is a plus Experience with IT product management software such as Jira and Service Now a plus Exposure to data visualization tools such as Tableau, Power BI etc. is a plus Other Requirements Strong analytical and problem-solving skills Ability to work independently without direct supervision; proactive self-starter Enthusiastic attention to detail. Experience ensuring data quality across multiple datasets Experience writing technical documentation and how-tos for operational tasks Ability to acquire new skills quickly, and thrive in a collaborative team environment Must be able to establish and maintain professional working relationships with all levels of GreatAmerica personnel and external contacts Sharing rewards is an integral part of our culture. We believe in the value of hard work and reward our employees beyond the paycheck. Our total rewards package is based on eligibility and includes: Financial Benefits Competitive Compensation Monthly Bonuses for Eligible Employees 401(k) and Company Match Annual Profit Sharing Paid Time Off Health, Wellbeing, and Family Planning Benefits Paid Vacation - starting at 80 hours annually for employees in their first year of service. Paid Sick Days - Ten (10) per year with a conversation option for unused time. Ten (10) Paid Holidays per year Gym Reimbursement Health Insurance Dental Insurance Vision Insurance Short-Term and Long Term Disability Company Paid Life Insurance Flexible Spending Accounts (FSA) Health Savings Accounts (HSA) Employee Assistance Program Parental Leave Education and Career Planning Benefits Tuition Assistance Networking Opportunities Leadership Development Opportunities Perks Paid Parking Service Awards Hybrid work arrangements Business casual environment A strong organizational culture focused on our greatest asset: you! If your experience aligns closely, please apply. We value diverse backgrounds and adding new perspectives. We encourage you to apply if you can make a strong impact in this role at www.greatamerica.com/careers. Please note, applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa. GreatAmerica is the largest independent, family-owned national commercial equipment finance companies in the U.S. and is dedicated to helping manufactures, vendors, and dealers be more successful and keep their customers for a lifetime. With a focus on the small ticket vendor and OEM finance channel we have partnered with some of the largest and industry leading companies in the Office Equipment, Communications, IT, Automotive, Construction, Healthcare, and Franchise market sectors. In addition to financing, GreatAmerica offers innovative non-financial services to help our customers grow. At GreatAmerica we enjoy the benefits of being independent and family-owned, fostering quick decision making, customer response and innovation. Established in 1992 our team has grown to over 650 employees and a portfolio of over $2.5 Billion. Our exemplary customer service, principle-centered business philosophy and team-based operating approach are key to our success and growth. With a strong balance sheet and consistent financial performance through all economic cycles, GreatAmerica has experienced amazing results and unparalleled growth. When you are part of the GreatAmerica team, you will grow professionally and work with some of the most talented finance professionals in the industry. There is no doubt in our minds we are building the greatest company of its kind, offering the finest products and services available anywhere. When you are part of the GreatAmerica team, you are part of the future, part of an opportunity to grow professionally and to reach your potential while enjoying your work.