This is a REMOTE WORK position where work must be performed within the state of North Carolina.

Performs difficult skilled technical work required for developing and supporting applications that make up the City’s .NET application suite and interfaces onto the City’s Enterprise Integration Platform (EIP). Currently, the City uses MuleSoft as its EIP. This work includes application design, development, testing, maintenance, enhancements, documentation, installations, and collaboration with other City and IS staff members; resolving complex technical problems; creating Crystal Reports; and related work as apparent or assigned. Work is performed under the supervision of an Information Systems Supervisor or other member of the IS management team.

• Provides design, development, maintenance, and support services for custom in-house applications.
• Works with customers and vendors to resolve complex issues.
• Consults with customers in assessing and defining business needs and eliciting and documenting application requirements.
• Plans, modifies, and develops upgrades, patches and enhancements to custom applications.
• Creates and documents policies and procedures for custom in-house applications.
• Supports and manages system life cycles for custom applications.
• Develops and implements disaster recovery procedures.
• Provides design, development, maintenance, and support services for EIP Applications and Services.

Comprehensive knowledge of all phases of the software development life cycle; Comprehensive understanding of web technologies and client/server platforms and standards; knowledge of Any Point Studio, and MuleSoft Cloud platform; general knowledge of Microsoft Structured Query Language (SQL) server and Oracle databases and querying languages; knowledge of API Methods and data structures; knowledge of custom application development using Visual Studio, .NET, ASP.NET, VB.NET, C#, JavaScript, jQuery, ASP.NET, HTML, CSS, and web services ability to manage crises, which involve complex technical software problems; ability to analyze and apply critical thinking with attention to details; ability to communicate effectively orally and in writing; ability to work under time constraints or deadlines and be organized while simultaneously working on multiple tasks; ability to establish and maintain effective working relationships with supervisors, team members, city staff and vendors.

Education and Experience

Bachelor’s degree with coursework in Computer Science, Information Technology, or related field, extensive experience in information technology and application development and support; extensive experience implementing and supporting applications and systems, or equivalent combination of education and experience.

Physical Requirements

This work is sedentary and requires little to no exertion of force; work regularly requires sitting, using hands to finger, handle or feel and repetitive motions and occasionally requires walking and speaking or hearing; work requires close vision; vocal communication is required for expressing or exchanging ideas by means of the spoken word and conveying detailed or important instructions to others accurately, loudly or quickly; hearing is required to perceive information at normal spoken word levels and to receive detailed information through oral communications and/or to make fine distinctions in sound; work requires preparing and analyzing written or computer data and visual inspection involving small defects and/or small parts; work is generally in a moderately noisy location (e.g. business office, light traffic).

Hard-To-Fill Sign-On Incentive

This position has been designated by the City Manager as hard-to-fill and eligible for a one-time sign-on incentive. Please refer to the Hard-To-Fill Sign-On Incentive Policy for additional information and eligibility rules.